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True…
I post you here the URL of the documentation for poste.ch webservices
(sorry, here, we are french speaking! ;))
I understand that in your case updating the address makes sense, but it does defeat the purpose of address verification, unless we make it clever in some way.
Thanks to everyone for the great feedback on the Hub Dashboard update!
We’re working hard to make the order management better and better and we’ll be tweaking here and there over the next period to improve your experience. One of the first changes is a little UX update in the “My Orders” view (see attached screenshot): you now have two separate view to differentiate incoming and outgoing orders and you can switch from one to the other through the controls in the upper right corner.
In my case, if the current setup works, the updates won’t change much. Another option is to have a checkbox that allows a hub owner to choose to have the verification sent via UPS or FEDEX (or another non-USPS option). This could cost the hub a couple dollars, and would get around problems like mine, as the USPS doesn’t serve all addresses. All other carriers do serve my business address. They’d have to be able to leave the letter without a signature.
i could use my home address, but I like to do pickups and meetings at the business address, largely because sales tax is much simpler to calculate there.
Hello,
Update looks good! Thanks! I have problem though: I am unable to upload pictures to my hub page. It would show progress but then says There was a problem saving picture or something. Also I noticed the counts for profile visits and search results are now reversed (on hub dashboard, when you hover the mouse over “i” at hub views section). Otherwise looking good so far!
@Brian “The fact that you offer pick-up very close to your Hub isn’t what we’re after”
To be quite honest in the nicest way possible, I’m not after someone showing up at my front door either, where I live, knowing I may or may not have expensive equipment there. Thus the off hub location that is not my house. The address system needs to be corrected for pickup location verification and not where you live.
All done and verified now, thanks :-). The postcard was nice too.
Are you planning to add any visual indicators to the hub pages (or a badge) showing whether a hub is verified or not?
Yes we’ll roll it out to more users over the coming weeks and once we have a fair distribution we’ll start showing it in the checkout.
Interesting issue…
I offlined my hub for the weekend because I was out of town… logged in this morning… set 2 of my 3 printers to “online” go back to my main dashboard… still have the notice that my hub is “offline” refresh the page a few times… goto a few other pages and back still “offline” click the link… takes me to the printers page… with all 3 of my printers set to “online”… had to re-offline the printer I never set to online in the first place…
Hi @JATMN that’s annoying. Sound like an issue of caching or local storage, we’ll have @martijnarts take a look this week. Thanks for reporting it, should be an easy fix.
Still unable to view the order page on my iPhone 5s which is annoying when you need someone’s address at the post office which happened to me yesterday! Can you advise when this is being sorted?
No, not yet. Although this systems will allow us to iterate a lot faster, It does take a few weeks (I wasn’t specific enough earlier). So will need a bit more time for this
I hope it is high up on the list. If you need someone to test it please let me know.
Oke, lets keep it like this for now and if you run into any issues just let us know! Good to hear the verification worked out!
12 days later
We’re not working on this at the moment, but we understand the importance of reviews for Hubs. For now the quickest way would be to open completed orders in tabs once a week and remind the customers that haven’t reviewed you.
Once we roll out more status updates/notifications on the order page we’ll be able to show if an order was reviewed or not, but right now we don’t have the functionality to easily add it in. So please bear with us.
14 days later
Any news on expanding hub verification?
I’m seeing my hub get lower and lower in average search positions, despite getting more 5* reviews. I’m guessing the Level 3 hubs are verifying themselves increasingly often and are given higher weightings in the results accordingly. Nice for them! When can level 1ers expect the same feature? Worried that without it, progressing from level 1 becomes increasingly difficult.
Just setting a custom header banner and sig picture will increase your ranking alone. Hubs with default settings get lower ranked. This was actually announced by 3DHubs not too long ago… Also should elaborate on your description a lot more. Give more detailed descriptions of your pictures too and (not my design’s) should actually include the thingiverse link (or whatever site it was downloaded from). Also you should post a lot more pictures of interesting things that you think people would generally want printed (phone cases, toys, gadgets, statues) put details about the print in the description of the picture as well (layer resolution, material type, infill, etc.)
The wider roll out will happen in May, we’re currently ironing out the bugs. As its only available to a small group of Hubs we’re not (yet) taking it into account for ranking.
Cheers,
Brian
Thanks, thats great news.
3 months later
Ok! Thanks for the giant update guys!
Unfortunately, I’m a bit confused with the verification. First of all, as far as I know, I am still a “starter” level hub (in the United States). However, I am still able to verify my hub from the dashboard and the verification tab. I thought you had to be at the “intermediate” level to become verified. Is this a bug? Or is everybody now able to become verified?
I’m also having issues with the postal verification. I entered in my address and confirmed, but then the verifying button grays out with a spinning wheel. And if I refresh the page, the verification button lights up again, as if I hadn’t done anything at all. I’m not sure if the postcard request has gone through, or if I’m doing something incorrectly.
Any input on both of these problems/bugs would be great! @Filemon or @Brian, any suggestions?
Hi @Jackson277 Can you post any open questions you still have on verification here: Talk Manufacturing | Hubs? Thanks!