Introducing the new Hub Dashboard

gregh · 2016-03-15T13:06:27.000Z

Yes, Royal Mail has an API with which Ebay integrates seamlessly -that is quite a pleasure to use. However with a combination of Royal Mail’s cumbersome online mail purchasing and the fiddly way I have to cut & paste each field from 3D Hubs, this often feels like the most unnecessarily time-consuming part of fulfilling orders. Ability to print labels -or even better, Royal Mail integration would get all my votes, but I understand that this is just one country.

markembling · 2016-03-15T13:12:05.000Z

I’d second both of these request, particularly the first one. I end up missing them out since Royal Mail (UK postal service) can do without the county field and I never know what they’re actually supposed to say half the time.

Labels would be nice, but there’d be a lot of variables to take into account… various Avery templates and so on…

Filemon · 2016-03-15T13:19:49.000Z

Indeed all good points. A major shipping update is already planned and high on the priority list. I will forward all your points to go into that sprint. Cheers!

gregh · 2016-03-15T13:59:49.000Z

I Just had a customer make the following comment; I have not seen this issue myself, but maybe this is something related to the recent changes:

I’m slightly confused. I was not able to get in with my UK mobile number. It always requires Netherlands number format, in spite of the fact I had chosen UK prefix. Finally I used non existent number , but Netherlands format !!! Anything wrong with the portal?

JATMN · 2016-03-15T15:02:39.000Z

I ship with a stamps.com account… its quite effortless… copy and paste the address as one block and set weight and shipping class … done… o.O

GloomySparker · 2016-03-15T21:00:54.000Z

Great solution… for those living in the US

JATMN · 2016-03-15T21:02:49.000Z

True…

Brian · 2016-03-15T21:15:33.000Z

Hey @Snortimer, this is a specific case we’ll have to work together with you to overcome. How about sending the code to your PO box verify your address and lets us know when it’s done. We can than manually update it to your physical address after we do a double check ourselves.

Would that work for you?

Brian

Snortimer · 2016-03-15T22:05:22.000Z

I’ll see how it goes. I added both the PO and physical address. Sometimes that works. I’d still like to update the address after verification, though.

Brian · 2016-03-15T22:32:05.000Z

Thanks for sharing, great for our US based Hubs indeed.

JATMN · 2016-03-15T22:35:29.000Z

Nooooo my secret is out!!

Brian · 2016-03-15T22:38:52.000Z

@JATMN @Cotterpin thanks for sharing your concerns guys, really appreciated, we’ll collect all feedback and then see how we can best address these concerns. Just to be clear the verified address option doesn’t change what we show to customers who want to pick up at your Hub, only if you used a non specific address before (for instance with no house number) that will change.

We’ve seen quite some unhappy customers in the past year that were surprised by Hubs who were shipping from complete different cities or even countries, that’s one of the things we wish to address with this feature, the fact that you offer pick-up very close to your Hub isn’t what we’re after. We’ll keep you informed, and do let me know if you have any ideas on tackling your use-cases.

Brian · 2016-03-15T22:40:00.000Z

Thanks for the compliments @markembling I see you managed to get your Verification started, great! Postcard should be with you in a few days!

Brian · 2016-03-15T22:42:11.000Z

Like @Filemon mentioned we’re working on a Shipping feature as we speak so that should cover those UK issues in a few weeks!

JATMN · 2016-03-15T23:04:30.000Z

I have updated my address prior to this when I saw the address verification portion, to prevent getting suspended.
But prior to this I used my Apartment address omitting the unit # as this would have been my “primary” hub location anyhow. But not an address I wish to present to my customers. I live in a gated community with little to no guest parking so they would not be able to get to my unit anyhow. My secondary location is at my office which is about 10min drive away… which I am not able to have customers walk in as the company has nothing to do with printing its just something I do on the side personally…

I have never had a customer complain about my location being incorrect as I usually list a disclaimer that pickup is only available as meet up in the local area only. This has actually worked well for my customers and many said it was a lot more convenient for them. Shipping all my packages have a return address which is my shipping box (like a PO but without the mail restrictions) which is where all my bills and etc goes anyhow… Which would make this a valid address, just I dont have any printers located here.

I can see this as being a issue if it was a more major infraction. I saw someone talk about this before in TALK about running a hub in one state and listing a virtual hub with shipping only on the other side of the country… This I can see causing issues with customers… Or listing pickup and not leaving a disclaimer that it is actually a meet up… But otherwise if the listed address of the hub is in close proximity of say a privately listed address used for verification only I don’t see how this should be a issue… All 3 of my noted locations above are within 10min of each other from any direction. Which is normal “quick” driving for this area.

GloomySparker · 2016-03-16T06:10:48.000Z

I post you here the URL of the documentation for poste.ch webservices

La Poste

Intégrer le Webservice «Code à barres»

Avec le Webservice «Code à barres», vous simplifiez votre processus d’expédition. Vous générez des codes à barres pour vos colis, envois exprès et lettres directement depuis votre système.

(sorry, here, we are french speaking! ;))

Brian · 2016-03-16T08:11:57.000Z

I understand that in your case updating the address makes sense, but it does defeat the purpose of address verification, unless we make it clever in some way.

FrancescoB · 2016-03-16T12:40:16.000Z

Thanks to everyone for the great feedback on the Hub Dashboard update!

We’re working hard to make the order management better and better and we’ll be tweaking here and there over the next period to improve your experience. One of the first changes is a little UX update in the “My Orders” view (see attached screenshot): you now have two separate view to differentiate incoming and outgoing orders and you can switch from one to the other through the controls in the upper right corner.

Orders___3D_Hubs.png2766×1478 176 KB

Snortimer · 2016-03-16T13:31:13.000Z

In my case, if the current setup works, the updates won’t change much. Another option is to have a checkbox that allows a hub owner to choose to have the verification sent via UPS or FEDEX (or another non-USPS option). This could cost the hub a couple dollars, and would get around problems like mine, as the USPS doesn’t serve all addresses. All other carriers do serve my business address. They’d have to be able to leave the letter without a signature.

i could use my home address, but I like to do pickups and meetings at the business address, largely because sales tax is much simpler to calculate there.

markembling · 2016-03-16T19:44:45.000Z

Thanks Brian. I’m looking forward to seeing it and completing verification