Like @Filemon mentioned we’re working on a Shipping feature as we speak so that should cover those UK issues in a few weeks!
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I have updated my address prior to this when I saw the address verification portion, to prevent getting suspended.
But prior to this I used my Apartment address omitting the unit # as this would have been my “primary” hub location anyhow. But not an address I wish to present to my customers. I live in a gated community with little to no guest parking so they would not be able to get to my unit anyhow. My secondary location is at my office which is about 10min drive away… which I am not able to have customers walk in as the company has nothing to do with printing its just something I do on the side personally…
I have never had a customer complain about my location being incorrect as I usually list a disclaimer that pickup is only available as meet up in the local area only. This has actually worked well for my customers and many said it was a lot more convenient for them. Shipping all my packages have a return address which is my shipping box (like a PO but without the mail restrictions) which is where all my bills and etc goes anyhow… Which would make this a valid address, just I dont have any printers located here.
I can see this as being a issue if it was a more major infraction. I saw someone talk about this before in TALK about running a hub in one state and listing a virtual hub with shipping only on the other side of the country… This I can see causing issues with customers… Or listing pickup and not leaving a disclaimer that it is actually a meet up… But otherwise if the listed address of the hub is in close proximity of say a privately listed address used for verification only I don’t see how this should be a issue… All 3 of my noted locations above are within 10min of each other from any direction. Which is normal “quick” driving for this area.
@Brian “The fact that you offer pick-up very close to your Hub isn’t what we’re after”
To be quite honest in the nicest way possible, I’m not after someone showing up at my front door either, where I live, knowing I may or may not have expensive equipment there. Thus the off hub location that is not my house. The address system needs to be corrected for pickup location verification and not where you live.
All done and verified now, thanks :-). The postcard was nice too.
Are you planning to add any visual indicators to the hub pages (or a badge) showing whether a hub is verified or not?
Yes we’ll roll it out to more users over the coming weeks and once we have a fair distribution we’ll start showing it in the checkout.
Interesting issue…
I offlined my hub for the weekend because I was out of town… logged in this morning… set 2 of my 3 printers to “online” go back to my main dashboard… still have the notice that my hub is “offline” refresh the page a few times… goto a few other pages and back still “offline” click the link… takes me to the printers page… with all 3 of my printers set to “online”… had to re-offline the printer I never set to online in the first place…
Hi @JATMN that’s annoying. Sound like an issue of caching or local storage, we’ll have @martijnarts take a look this week. Thanks for reporting it, should be an easy fix.
Still unable to view the order page on my iPhone 5s which is annoying when you need someone’s address at the post office which happened to me yesterday! Can you advise when this is being sorted?
No, not yet. Although this systems will allow us to iterate a lot faster, It does take a few weeks (I wasn’t specific enough earlier). So will need a bit more time for this
I hope it is high up on the list. If you need someone to test it please let me know.
Oke, lets keep it like this for now and if you run into any issues just let us know! Good to hear the verification worked out!
12 days later
We’re not working on this at the moment, but we understand the importance of reviews for Hubs. For now the quickest way would be to open completed orders in tabs once a week and remind the customers that haven’t reviewed you.
Once we roll out more status updates/notifications on the order page we’ll be able to show if an order was reviewed or not, but right now we don’t have the functionality to easily add it in. So please bear with us.
14 days later
Any news on expanding hub verification?
I’m seeing my hub get lower and lower in average search positions, despite getting more 5* reviews. I’m guessing the Level 3 hubs are verifying themselves increasingly often and are given higher weightings in the results accordingly. Nice for them! When can level 1ers expect the same feature? Worried that without it, progressing from level 1 becomes increasingly difficult.
Just setting a custom header banner and sig picture will increase your ranking alone. Hubs with default settings get lower ranked. This was actually announced by 3DHubs not too long ago… Also should elaborate on your description a lot more. Give more detailed descriptions of your pictures too and (not my design’s) should actually include the thingiverse link (or whatever site it was downloaded from). Also you should post a lot more pictures of interesting things that you think people would generally want printed (phone cases, toys, gadgets, statues) put details about the print in the description of the picture as well (layer resolution, material type, infill, etc.)
The wider roll out will happen in May, we’re currently ironing out the bugs. As its only available to a small group of Hubs we’re not (yet) taking it into account for ranking.
Cheers,
Brian
Thanks, thats great news.
3 months later
Ok! Thanks for the giant update guys!
Unfortunately, I’m a bit confused with the verification. First of all, as far as I know, I am still a “starter” level hub (in the United States). However, I am still able to verify my hub from the dashboard and the verification tab. I thought you had to be at the “intermediate” level to become verified. Is this a bug? Or is everybody now able to become verified?
I’m also having issues with the postal verification. I entered in my address and confirmed, but then the verifying button grays out with a spinning wheel. And if I refresh the page, the verification button lights up again, as if I hadn’t done anything at all. I’m not sure if the postcard request has gone through, or if I’m doing something incorrectly.
Any input on both of these problems/bugs would be great! @Filemon or @Brian, any suggestions?
Hi @Jackson277 Can you post any open questions you still have on verification here: Talk Manufacturing | Hubs? Thanks!