Introducing the new Hub Dashboard

Brian · 2016-03-16T08:11:57.000Z

I understand that in your case updating the address makes sense, but it does defeat the purpose of address verification, unless we make it clever in some way.

FrancescoB · 2016-03-16T12:40:16.000Z

Thanks to everyone for the great feedback on the Hub Dashboard update!

We’re working hard to make the order management better and better and we’ll be tweaking here and there over the next period to improve your experience. One of the first changes is a little UX update in the “My Orders” view (see attached screenshot): you now have two separate view to differentiate incoming and outgoing orders and you can switch from one to the other through the controls in the upper right corner.

Orders___3D_Hubs.png2766×1478 176 KB

Snortimer · 2016-03-16T13:31:13.000Z

In my case, if the current setup works, the updates won’t change much. Another option is to have a checkbox that allows a hub owner to choose to have the verification sent via UPS or FEDEX (or another non-USPS option). This could cost the hub a couple dollars, and would get around problems like mine, as the USPS doesn’t serve all addresses. All other carriers do serve my business address. They’d have to be able to leave the letter without a signature.

i could use my home address, but I like to do pickups and meetings at the business address, largely because sales tax is much simpler to calculate there.

markembling · 2016-03-16T19:44:45.000Z

Thanks Brian. I’m looking forward to seeing it and completing verification

Bristol3DPrint · 2016-03-16T22:25:24.000Z

Just wanted to say I think it looks great but I don’t know if its just me but when I click on ‘my orders’ on my iPhone 5s here in the UK nothing appears I just get the bottom of the webpage like in my screenshot?

Cheers,

Sam

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isotope · 2016-03-17T05:06:57.000Z

Hello,

Update looks good! Thanks! I have problem though: I am unable to upload pictures to my hub page. It would show progress but then says There was a problem saving picture or something. Also I noticed the counts for profile visits and search results are now reversed (on hub dashboard, when you hover the mouse over “i” at hub views section). Otherwise looking good so far!

3drapidprints · 2016-03-17T14:32:40.000Z

Very good idea! I fully support it.

Cotterpin · 2016-03-17T20:30:10.000Z

@Brian “The fact that you offer pick-up very close to your Hub isn’t what we’re after”

To be quite honest in the nicest way possible, I’m not after someone showing up at my front door either, where I live, knowing I may or may not have expensive equipment there. Thus the off hub location that is not my house. The address system needs to be corrected for pickup location verification and not where you live.

isotope · 2016-03-18T01:23:28.000Z

Tried on following:

Firefox - Ubuntu 15.10

Firefox - Win10

Edge - Win10

No luck with picture upload so far…

markembling · 2016-03-18T17:55:33.000Z

All done and verified now, thanks :-). The postcard was nice too.

Are you planning to add any visual indicators to the hub pages (or a badge) showing whether a hub is verified or not?

Brian · 2016-03-19T18:03:34.000Z

Yes we’ll roll it out to more users over the coming weeks and once we have a fair distribution we’ll start showing it in the checkout.

JATMN · 2016-03-21T15:01:42.000Z

Interesting issue…
I offlined my hub for the weekend because I was out of town… logged in this morning… set 2 of my 3 printers to “online” go back to my main dashboard… still have the notice that my hub is “offline” refresh the page a few times… goto a few other pages and back still “offline” click the link… takes me to the printers page… with all 3 of my printers set to “online”… had to re-offline the printer I never set to online in the first place…

Brian · 2016-03-22T07:58:15.000Z

Hi @JATMN that’s annoying. Sound like an issue of caching or local storage, we’ll have @martijnarts take a look this week. Thanks for reporting it, should be an easy fix.

Bristol3DPrint · 2016-03-22T08:10:08.000Z

Still unable to view the order page on my iPhone 5s which is annoying when you need someone’s address at the post office which happened to me yesterday! Can you advise when this is being sorted?

Steelmans · 2016-03-22T11:50:04.000Z

@Filemon Are any decisions being made regarding the customer review indicator? As reviews are one of biggest factors to facilitate more orders I imagine there must be other users that want to keep track of this easier.

Filemon · 2016-03-22T19:16:23.000Z

No, not yet. Although this systems will allow us to iterate a lot faster, It does take a few weeks (I wasn’t specific enough earlier). So will need a bit more time for this

Steelmans · 2016-03-22T22:07:46.000Z

I hope it is high up on the list. If you need someone to test it please let me know.

Snortimer · 2016-03-24T16:38:52.000Z

Brian, I have received my code and verified my address, and all looks good. I can leave the address as it is, as it includes both my physical address and my mailing address. It just doesn’t have the name of my hub, which isn’t terrible.

Brian · 2016-03-24T16:48:27.000Z

Oke, lets keep it like this for now and if you run into any issues just let us know! Good to hear the verification worked out!

Steelmans · 2016-04-06T08:34:15.000Z

Any news on a review indicator yet? Its getting frustrating to keep track.

Maybe you could let me know if it is being worked on or not?