Introducing the new Hub Dashboard

imagine3dps · 2016-03-11T22:32:57.000Z

Suggestion - an order shouldn’t move to “Complete” until I’ve been paid. It’s too easy to lose track of stuff. Is that possible? Leave it in Active with a status of Payment Pending. I think that would be much easier for us? Any thoughts?

Filemon · 2016-03-11T22:51:35.000Z

@imagine3dps @JATMN @ehud42 we’ve found the issue for telephone verification for US Hubs and will work to fix the issue. Expectations are that we will not have it fixed before tomorrow, so I have to ask you to hang in there for a day. Really sorry for the inconvenience. Will touch base asap!

Snortimer · 2016-03-11T23:06:14.000Z

I’m also having issues with verification. I’m in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn’t verified.

As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn’t deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn’t want to deliver to buildings across the street from a Post Office), but I’d like to be verified.

Can you look into this, and into a way to separate physical addresses and mailing addresses?

Thanks!

Filemon · 2016-03-11T23:29:56.000Z

@imagine3dps @JATMN @ehud42 @Snortimer I just got word from our devs that phone verification issues are fixed and should work. Can you please confirm? Thanks again!

Snortimer · 2016-03-11T23:55:51.000Z

It looks like the phone verification worked!

I’m still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the “Business Name” line will un-verify things after it’s verified. Of course, I probably won’t receive the code for a week or so.

ehud42 · 2016-03-12T00:10:09.000Z

Yup. It’s fixed. Thanks!

JATMN · 2016-03-12T00:15:42.000Z

Phone verification worked… but the current address format will not work mail would never get delivered in that format… Also… see my other comment on that.

JATMN · 2016-03-12T00:55:04.000Z

New bug…
Images no longer have associated linked (thingiverse etc) they -did- have them earlier today

Steelmans · 2016-03-12T09:29:24.000Z

I would agree with this too, the order isn’t completed until 3D Hubs have paid out to the hubs. The status could just read “Paid Out” or similar.

Also wouldn’t now be the ideal time to add a column to show if the client has left a review? It could be a simple tick (check) or cross so we can see at a a glance.

gregh · 2016-03-12T09:41:09.000Z

I have just seen this behaviour and absolutely agree. In fact 3D Hubs own definition of completed orders is “The total number of completed and paid out orders”, so this new behaviour is not consistent with the definition of that list.
2016-03-12 09_39_10-Start.jpg

markembling · 2016-03-12T11:53:11.000Z

It’s definitely better, but I’m still seeing postcode before city. The flat/building number and house/street are in the correct order/place though.

Filemon · 2016-03-12T15:00:10.000Z

Good points! The good thing about the new architecture is that these kind of additions have become quite a bit easier to do. I’ll put both points on the list to review:

Add status when Hubs are awaiting payouts
Add indicator in Order Overview whether customer left a review or not

Thanks!

Filemon · 2016-03-12T15:04:00.000Z

Hi guys,

The address thing is purely a UX / interface issue at this point. It will work on the post cards as should (did multiple test to confirm). We’ll fix the UX asap as well.

Thanks again!

Filemon · 2016-03-12T15:04:42.000Z

Ok, this one should be fixed now

Filemon · 2016-03-12T15:05:58.000Z

Ai! This still broken? Let me know and I’ll look into it right away (thanks a bunch btw for all your help here)

pherkan · 2016-03-12T16:29:38.000Z

Awesome feature!!

JATMN · 2016-03-12T21:27:51.000Z

Still broken…

markembling · 2016-03-14T09:36:24.000Z

Just one more niggly little bug to report: when declining an order/enquiry, I’m being redirected to a blank page with the title of “Page not found”, rather than back to the new order dashboard as I’d expect. I’m having no problems actioning the decline, but it looks like the redirect thereafter just needs to be updated, as it looks like it’s either broken or trying to go back to the old version

Filemon · 2016-03-14T12:48:54.000Z

Ah, thanks @markembling!

@FrancescoB @ludoh could you have a look? Let me know, Thx!

Filemon · 2016-03-14T12:53:30.000Z

I might have the cause for this bug; with the update, you’re now required to fill in a “state” or “province” (depending on country). This is a new field, and empty by default. This is probably the main cause of issues with profile or Hub pictures. Filling this in might solve (it’s a bit weird, I admit).

We’ll be fixing the bug this week, but for now this might be the easiest way to move forward.

Let me know