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Dec 2015

Hi Filemon,

Thanks for making the recent changes to the ordering system and giving back the ability to enter sliced object volumes. I see some other great suggestions in this thread (especially the volume/time/mass options), but I’ve received my first order since the fixes and it’s workable for me now :slight_smile:

Thanks again

Your giving the customers to much room to screw up with these settings. I have dealt with many that think I print out of thin air and have prices that cheep. Going by cm3 was cumbersome but worked for FDM printing (I figured it from the density of the filament). Now trying to sell by bound volume and surface area is just asking for trouble. Especially when customers don’t understand bridging, brims, and supports. That add more cost to the print. I’ve had all my files come in needing some extra material that the customer did not factor in.

If you want to make some changes, make mass the way to price a print. We buy and use filament by the kg / g, we can check it quickly on a scale for the final amount used, and shipping is calculated by mass. This will help us correctly price our print, because I’m shortchanged when you take orders by volume. Your program underestimates the volume of a print consistently, especially when we don’t have all the parameters needed to gauge the true size (shell thickness, infill, etc…)

If I have a choice I’m sticking with cm3 for pricing.

Also I’d like to be paid by time. I’m doing an order now that will take 2-3 weeks. That is a lot of time to tie up my one printer, and I’ll have problems if someone else places an order. Even though the customer pays for the material, that is nothing compared to labor cost.

Can you add an “infiltration” or “sealant” option to the additional fee portion.

That would greatly help us using powder based 3D printers.

I don’t use support material, but I do seal the parts after print and there is a definite cost to this.

The best way to estimate this cost would be a factor times the surface area.

thanks,

Rifle Creek

Hey! Time to print really differs from technology to technology. I do recognise that time to print and labour would be great components to base your price on. Will take this into account!

15 days later

so what happened to adding additional costs for more than %20 infill, and if support is needed as with most standard extruder type 3D printers? also I dont see my material costs per c3 anymore, what happened to that?

Jep, that’s a bug :s

Currently you can only put your printers offline. Fix will be deployed late this week or somewhere next. Sorry for that

1 month later

Does anyone else find judging the cost of the material buy the size of the 3d hubs guy really confusing? is it possible to make it an option of how to show the price. per cm/3 instead of this new system? which with all the options can get really hard to compare.

Cheers,

Bonne

I’m also very confused by why pricimg is now done according to sliced volume rather than object volume. Its way less transparent this way which is a bit disappointing…

I think it was always Sliced volume?

My issue is how can anyone possible compare the prices of the different materials and layer heights and everything else when we have a bizarre system of Marvins. i have not paid much attention to the update till now as i have been busy.

22 days later

Way to bring back a dead thread… On a side not though, did you actually buy one of those? Last I talked to the owner he said the price tag was $15k

I’m new to 3D Hubs, but one thing that would be nice as far as price options go is allowing customers to select different geometry and other extra services. For instance maybe they want a High Resolution print with the normal infill, but maybe another customer would want high resolution with full infill. As of now there is no way to offer a single resolution with varying infills.

Hi

Can I add another type of material, rather than selecting from the list of materials provided

Hi,

I am trying to add a printer. I am a new user to this site.

I set the name as Prusa I3 from the dropdown.

I set the material to ABS from the dropdown.

I set the colour as White (There are many more but I tried more and it failed to add so just tried white for this test).

I left everything else as default and set the Online toggle to on.

Clicked Save and got a message saying “Ouch could not add”. Why won’t it add the printer?

Thanks,

Hey @Nomadd_UK , We are currently experiencing a bug when hubs are trying to add new printers, it should be fixed today, i will keep you informed once its working again!

Hi Alex,

I have just emailed Gabriela. The issue is still not resolved. I have managed to edit the printer she added for me and set it to online status though.

If you need me to test it please contact me.

19 days later

Hi there, I have a problem because i can’t find my 3d printer in the list.
What do i have to do if it is a custom model (build area: 300x300x300 mm) of this printer here: www.3dmarkone.com 1 (which is missing in your list)?
Actually I’ve set up the printer as MarkOne but the one you have in the list it’s referred to the Markforged Markone but I don’t want to be misunderstood by customers.

Thank you.

Hi there,

Thanks for your message. If you’d like to list a new printer, may I suggest you to fill in this form. Once that is finished the printer can be chosen for your Hub.

Let me know if you have any questions.

Cheers,
Dominic

Hi Dominic, i’ve filled the form yesterday 2 times and still not have any update

Hi there,

Thanks for your message. Since it is not an automated form the printers are added manually. So it could cost some time once it’s done. May I kindly ask you to fill the form only once, we will definitely list your printer! :slight_smile:

If you have any further questions, please let me know.

Cheers,

Dominic

1 month later

filemon

not sure what is going on but for some reason i can not add a printer to get started …can you help me?

hmmm, could be a bug. Could you shoot me an email with screenshot; filemon[at]3dhubs[dot]com? Thanks and sorry for inconvenience!