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15 days later
1 month later
22 days later
I’m new to 3D Hubs, but one thing that would be nice as far as price options go is allowing customers to select different geometry and other extra services. For instance maybe they want a High Resolution print with the normal infill, but maybe another customer would want high resolution with full infill. As of now there is no way to offer a single resolution with varying infills.
Hi
Can I add another type of material, rather than selecting from the list of materials provided
Why I am not seeing the pricing preview populate on my profile settings?
Hi,
I am trying to add a printer. I am a new user to this site.
I set the name as Prusa I3 from the dropdown.
I set the material to ABS from the dropdown.
I set the colour as White (There are many more but I tried more and it failed to add so just tried white for this test).
I left everything else as default and set the Online toggle to on.
Clicked Save and got a message saying “Ouch could not add”. Why won’t it add the printer?
Thanks,
Hey @Nomadd_UK , We are currently experiencing a bug when hubs are trying to add new printers, it should be fixed today, i will keep you informed once its working again!
Hi Alex,
I have just emailed Gabriela. The issue is still not resolved. I have managed to edit the printer she added for me and set it to online status though.
If you need me to test it please contact me.
19 days later
Hi there, I have a problem because i can’t find my 3d printer in the list.
What do i have to do if it is a custom model (build area: 300x300x300 mm) of this printer here: www.3dmarkone.com 1 (which is missing in your list)?
Actually I’ve set up the printer as MarkOne but the one you have in the list it’s referred to the Markforged Markone but I don’t want to be misunderstood by customers.
Thank you.
Hi there,
Thanks for your message. If you’d like to list a new printer, may I suggest you to fill in this form. Once that is finished the printer can be chosen for your Hub.
Let me know if you have any questions.
Cheers,
Dominic
Hi Dominic, i’ve filled the form yesterday 2 times and still not have any update
Hi there,
Thanks for your message. Since it is not an automated form the printers are added manually. So it could cost some time once it’s done. May I kindly ask you to fill the form only once, we will definitely list your printer! 
If you have any further questions, please let me know.
Cheers,
Dominic
Hi there,
Your printer is added and listed as: Mark One (Custom).
Cheers!
Thank you so much!
Cheers!
1 month later
filemon
not sure what is going on but for some reason i can not add a printer to get started …can you help me?
hmmm, could be a bug. Could you shoot me an email with screenshot; filemon[at]3dhubs[dot]com? Thanks and sorry for inconvenience!
2 months later
So, the last message was 7 months ago here. My current issue is that I have a custom printer (Proto-Plastik A51Z and A52Z). How do I add these printers?
12 days later
I know this is a little bit of a necro-post, but may I suggest adding a link to this form on the page where we add printers to our hub to begin with? Like a “can’t find your printer? click here!” button?
It is more of a power user thing, but it took me a lot of searching to figure out how to do this.
I really wish I had known when I first created my hub, as I did the x and z upgrades to a printrbot simple metal but never got any orders for it. Figured out today this seems to be because the site thinks I have a base model my hub gets filtered out when someone is trying to order something bigger than 6 inches when my gMax is offline. Makes me feel like I’ve missed a lot of jobs simply because my printer is unjustly filtered out.
That’s a good suggestion, I will put it on our backlog right away and bring it up for discussion. Sorry this caused some issues for you. Hope all is good now! Best,
Filemon
this “forum” is very hard to navigate when its tossed in to a huge list of other topics/questions with no separation of posts.
as for pricing; you are not close to what he myself and others have been saying for years now. not only are the options not there for us hubs to use but also many options that are there are not found by customers and neither have you corrected excluding any way to add cost of material based on infill requirements nor support materials for FDM printers which are well over 95% of the hubs. hence we get ZERO jobs in over a year even with active printer, high rating, good pricing etc.
Ah gotcha. So its in the drop. I never noticed. Apologies.
I do wonder how many others have missed it though.
28 days later
Is the sliced volume per cm3 including your 15% or without?
3Drene
the 3dhubs price is only counting min infill not extra infill that some items need nor any support material and now it also includes their 15% fee so hub prices will be going up to compensate for that. this is part of why most hubs have not had an order for more than a year due to customers think we are ripping them off when its really 3dhubs hidden pricing. most hubs have left due to this.
this so called thread is more like a rats nest when trying to follow all the different subjects in one very long page of posts.
to summarize;
most of the concerns with 3dhubs ‘pricing/fees’ started over 4 years ago when they started they promised lots of things that still have never happened and each ‘added feature’ since has only compounded the mess. this is why the site has failed so miserably for both customers and hub owners. 3dhubs is only interested in their own profits and site traffic. not customer satisfaction nor hub owners interests. most ‘projects’ have only given false impressions to customers that 3D printing is faster and cheaper than mass production from China. which is impossible. and has resulted in hub owners loosing money and time wasted filling orders in unreasonable time frames and lost income. it could have been a great idea for a new industry if done right, but now other sites have tried to copy their methods and further ruined our image with prospective customers due to poor customer satisfaction and lack of educating people on what is or is not possible with 3D printing today. I was a ‘top hub’ in my local area a couple years ago with only 4 completed jobs in a year. thats pitiful and why the other 12 hubs near me dropped out. I tried to get with them as ‘hub mayor’ and promote to local schools but a couple schools where very strict about any involvement in anything that MAY be profitable for others not employed by the schools. (seems students Education is not what they are concerned with only money). and that was using postcards provided by 3DHubs that took 2 months to arrive btw.
I alos had local meets for people interested in 3D printing both as a business and just public. as well as attend other such meets. so I truly did try to get things rolling but after pushing a dead horse up hill by myself with no offers to aid, I just found a different horse to ride. seems most people are not that interested in 3D printing industry ATM. maybe when they can tell the machine “make me whats in this photo in under 10 minutes and for less than $1” that may change. HAHA
Hi,
I didn’t find references to it yet, so here is a request:
maybe it would help us Hub owners to be able to have a “sample price calculator”, where we can upload a sample STL and see what the pricing would be, in stead of us having to go through the trouble of making a dummy order?
Olivier
Hi @Filemon,
Just wondering if there is somewhere I can change the ‘Hub cannot print invoices’ that is shown on my hub? I can’t find it anywhere and I can print invoices.
Regards
Andrew
Should be in the “edit Hub” section. Probably easiest to send an email to support@3dhubs.com for these things as it is a bit off-topic here. Thanks!
Hi Guys,
We got a request to print 25 ✕ 7 ✕ 1.8 cm on a Ultimaker2 Machine. I’m asking myself how your slicer managed to place that object within our machine?
Best regards
Thomas