Skip to main content
Ha! Me too. Took it off but didn’t bin it. That cost 7.99 and I intend to get my money back!
I am writing an email tonight expressing my concerns and rights for a full refund. If anyone would like to be cc’d into the email please provide your email in the comments!!
Yes please batryhak@gmail.com Thanks in advance Barry
CC ME In Please
I ha a phone call last night asking if I would like to continue the subscription? My reply was that I was not impressed with the printer so no thankyou.
While this was happening my CTC 3D Printer was running. Ho By the way Eagle Moss it cost less than what you sold us, lager bed, better software, and it works.
All I can Say is if only I knew in the first instance.
If a refund is not going to happen I will salvage what I can out of the printer and scrap the rest.
[post deleted per user request]
Ive sent a draft to the other 2 guys for comment, I can do the same for you if you wish before i send it. i will need your email address Kevin, if you want to be CC’d in!
I will add that the email mentions this thread but does not address the fact that you guys want a refund too. If you want me to add a paragraph about you wanting a refund too, please let me know and perhaps write it in yourself so i get it right.
Email sent. please comment.
IT looks like you have a lot of the issues I have. One thing I have noticed is the bed mount to the Z Axis is bent by about 4mm.
The only way I could get the calibration done was to adjust the Z Axis to as close to the bed a poss the mess around with the bed adjustment screws which took an age.
Also in the magazine they mention the feeler is 0.2mm, wrong its 0.1 which is the correct distance from the bed.
This is also the same thickness as a sheet of a4 paper.
Very nicely put. The only extra parts that may be added was the fact that initially stated that the collection would be completed in 90 issues which has now been extended and also that there are a growing number looking to be reimbursed. Barry
Check this out guys if you get no joy use some of the parts in conjunction with the kit on here.
and this frame is square I checked it out with a cube
I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund
I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund
Hi Jacob,
Please Carbon Copy me in if it will help. I am andygreyrider@googlemail.com
I have just bought an Ormerod 2 secondhand for just under £200.
I have also bought some genuine Arduino kits to go with my Make: Electronics book.
I am going to be building my own style 3D printer and will get a full refund from Eaglemoss via County Court action.
I will keep you updated. As of now, I am getting daily emails from Dbfactory et al Eaglemoss but, I have been advised to ignore them and since I sent my letter of notice to pursue, they will not get another correspondence. At last, I think they are in fear of County Court action.
With a judgement against them, I intend to get my subscription value to ruin their reputation. I think you will be amused that, I am pursuing compensation too.
Kind Regards
Andrew
Fantastic Andrew. Well I wrote a long email last night detailing why I wanted a refund and highlighting the consumer rights act. This is my 2nd attempt at asking for a refund as the first was shoo’d off with a 30 day returns policy. I’m expecting them to repeat their method and ignore my request for a refund. So on that note, if you don’t mind, I would also like to to see you notice to pursue as this will have to be my next step too!. I have sent you an email to the address you have provided. Thank you for your input!
Yes we’ll join the refund group.
So frustrating!
I think we all want to join the refund group .2 days to load the software for it still not to work is ridiculous!
Hi G,
What problems are you having. I just started a print and it stalls for no reason after a few seconds/minutes.
For info our build is shown in the attached. The base cover is off because I anticipate that a new board is required - can’t update the firmware on this one.
Out of interest I bought a RepRap DIY from china (£200 quid’ish) as my first 3d printer earlier this year. It looks like something from Robot Wars (after the battle that is) but it trumps all over the V3 for print size, ease of construction and software compatibility.
Hi Fawksey,
I was also diagnosed with a faulty board.
It took them around 6 weeks to send out a replacement, which solved the original problem.
Unfortunately the new board came ready with its own problems which differ to the original problems!
Just sent an email to the tech and received automated response that I will be contacted within 24 hrs!
I am keeping all correspondence should it be needed for court action later.
The email reads…
Having phoned earlier I was told that you would be in touch within a few hours.
Obviously I am aware that others seem to be having similar if not the same issues as myself which could explain the long delay in receiving assistance.
Having invested a lot of time and money in this product I must admit that I find the lack of backup service a bit disappointing. I am at the point of completing the build and trying to set it up along side the laptop (recent purchase and running windows 10). The green button on the front of the machine is constant green and all the fans are working but that is it. Connecting to the printer and trying to update the software is not possible as it changes from ‘disconnected’ to ‘idle’ then a pause, after a few seconds I get the message ‘4 commands waiting’ then a longer pause then ‘unable to connect do you want to open the settings to check connection’, have done this several times to find that the comms port is correct with the usb connection. I have disabled them and re enabled, uninstalled and reinstalled, rebooted, checked all wiring connections, tried a different cable.
It seems that the problem is with the boards as all the power lights are working ok from the power, small board (red led) and the print head. The pause button just remains green and does nothing when pressed.
Yesterday I was able to get the board moving and went to calibrate it but found that when raising the bed, according to the test points that it would in fact strike the clip that holds the board in place, but i think that we need to resolve the communication problem first.
I will be available all day Friday 30 Oct to receive your call on either the number that was forwarded to you (01883 371270) or my mobile which is listed below.
Look forward to hearing from you soon.
Barry
(Account PR003261)
I am wondering whether or not we can just print from CURA. There is no obvious match with the printers listed in the latest version of CURA but I read somewhere that the V3 is a port of an existing model.
I have been through very similar problems with both the printer and the customer service.
As described in a reply below, it took them 6 weeks to send out a replacement board, and probably 3 weeks of correspondance before the problem was diagnosed.
Eagle moss truly are terrible.
I wish id checked up on them through trustpilot.com 1 first. the reviews there say it all.
On startup of the printer the print head moves to the far left and vibrates like hell as if it is trying to go further than it can and as for the software it took me 2 days to finally install it after installing different design software and it still won’t send anything to the printer .
That may be a problem with the x-axis limit switch.
Thanks for the info .Still think we need a refund though as still can’t print with it at all lol
Hi Everyone, I just wrote to Eaglemoss and Dbfactory to inform them that, after many promises they had failed me and I am going to stake a claim via the County Court. There’s no template as, everyone’s case is different and we all have various issues with them. Just inform them of your intentions to seek recompense via the County Court. If you send me your problems to my email address andygreyrider@googlemail.com I will draw up a general statement to present at County Court. If you wish to follow my lead. After you have informed both parties of your intended court action, I have been advised to ignore them like they have us. This is likely to panic them into offering as little, as possible to squirm their way out. In the Sales of Goods Act you are advised to give them reasonable time to repair or replace. Then you are free to pursue them through the Courts for a full refund. On the Compensation Element; we are within our rights to claim for Stress and Anxiety, as it is with many financial claims. If it has caused business problems then, you are within your rights to claim for lost business. Under the new Distance Selling Regulations they are in breach of. For supplying faulty software et cetera. I am very experienced in making claims against vendors and a Consumer Champion with many wins! Please get in touch the sooner the better and the sooner you get your money back. I want my money back and to prevent them from hurting other’s! I promise you that no out-of-court settlement will suffice. I have never backed down and have been facing obstacles like this my whole life. Kind Regards Andrew Millard
Hi Andrew
I would be grateful of any assistance I can get to pursue this as the more I see the more I realise that I am not a one off case.
I contacted the ‘support team’ yesterday and received an automated response that they would be in contact within 24 hours (not holding my breath).
My faults so far.
‘pause’ button on the front of the printer stays solid green and does nothing.
I have power (according to the lights) but no control from the lap top I have bypassed the hood switch as directed reset the printer, tried different cables, uninstalled and re installed and disabled and re enabled the ports etc.
When I initially managed to get it to work and raised the print bed I noticed that even if it did work properly that I would not be able to calibrate it as the clip that holds the plate to the bed lines up perfectly with the the nozzle thus not allowing the correct clearance to be achieved.
I am not sure if it is relevant but would like to find out, but I have purchased an Arduino Uno board as suggested on various posts (I am not going to use it in the printer though) and found that the input voltage is recommended to between 7-12v with a maximum of 20v https://www.arduino.cc/en/Main/ArduinoBoardUno 5 (I can only assume that the board supplied will have similar requirements) however, the power pack supplied to do the testing is rated at 24v.
I am wondering if it is worth starting a new post (linked here) to make it easier to find and keep updated.
Barry
07769871406