3D create and print (eagle moss)

Jacob_Powell · 2016-09-29T07:05:11.000Z

Fantastic Andrew. Well I wrote a long email last night detailing why I wanted a refund and highlighting the consumer rights act. This is my 2nd attempt at asking for a refund as the first was shoo’d off with a 30 day returns policy. I’m expecting them to repeat their method and ignore my request for a refund. So on that note, if you don’t mind, I would also like to to see you notice to pursue as this will have to be my next step too!. I have sent you an email to the address you have provided. Thank you for your input!

Fawksey · 2016-09-29T14:57:08.000Z

Yes we’ll join the refund group.

So frustrating!

Graham_Tanfield · 2016-09-29T15:05:35.000Z

I think we all want to join the refund group .2 days to load the software for it still not to work is ridiculous!

Fawksey · 2016-09-29T15:18:49.000Z

Hi G,

What problems are you having. I just started a print and it stalls for no reason after a few seconds/minutes.

For info our build is shown in the attached. The base cover is off because I anticipate that a new board is required - can’t update the firmware on this one.

Out of interest I bought a RepRap DIY from china (£200 quid’ish) as my first 3d printer earlier this year. It looks like something from Robot Wars (after the battle that is) but it trumps all over the V3 for print size, ease of construction and software compatibility.

FawkseyV3.jpg1536×2560 1.03 MB

Jacob_Powell · 2016-09-29T15:35:02.000Z

Hi Fawksey,

I was also diagnosed with a faulty board.

It took them around 6 weeks to send out a replacement, which solved the original problem.

Unfortunately the new board came ready with its own problems which differ to the original problems!

Barry_Finn · 2016-09-29T15:42:24.000Z

Just sent an email to the tech and received automated response that I will be contacted within 24 hrs!

I am keeping all correspondence should it be needed for court action later.

The email reads…

Having phoned earlier I was told that you would be in touch within a few hours.

Obviously I am aware that others seem to be having similar if not the same issues as myself which could explain the long delay in receiving assistance.

Having invested a lot of time and money in this product I must admit that I find the lack of backup service a bit disappointing. I am at the point of completing the build and trying to set it up along side the laptop (recent purchase and running windows 10). The green button on the front of the machine is constant green and all the fans are working but that is it. Connecting to the printer and trying to update the software is not possible as it changes from ‘disconnected’ to ‘idle’ then a pause, after a few seconds I get the message ‘4 commands waiting’ then a longer pause then ‘unable to connect do you want to open the settings to check connection’, have done this several times to find that the comms port is correct with the usb connection. I have disabled them and re enabled, uninstalled and reinstalled, rebooted, checked all wiring connections, tried a different cable.

It seems that the problem is with the boards as all the power lights are working ok from the power, small board (red led) and the print head. The pause button just remains green and does nothing when pressed.

Yesterday I was able to get the board moving and went to calibrate it but found that when raising the bed, according to the test points that it would in fact strike the clip that holds the board in place, but i think that we need to resolve the communication problem first.

I will be available all day Friday 30 Oct to receive your call on either the number that was forwarded to you (01883 371270) or my mobile which is listed below.

Look forward to hearing from you soon.

Barry

(Account PR003261)

Fawksey · 2016-09-29T15:51:36.000Z

I am wondering whether or not we can just print from CURA. There is no obvious match with the printers listed in the latest version of CURA but I read somewhere that the V3 is a port of an existing model.

Jacob_Powell · 2016-09-29T15:51:44.000Z

I have been through very similar problems with both the printer and the customer service.

As described in a reply below, it took them 6 weeks to send out a replacement board, and probably 3 weeks of correspondance before the problem was diagnosed.

Eagle moss truly are terrible.

I wish id checked up on them through trustpilot.com first. the reviews there say it all.

Graham_Tanfield · 2016-09-29T17:30:52.000Z

On startup of the printer the print head moves to the far left and vibrates like hell as if it is trying to go further than it can and as for the software it took me 2 days to finally install it after installing different design software and it still won’t send anything to the printer .

Fawksey · 2016-09-29T17:39:51.000Z

That may be a problem with the x-axis limit switch.

Graham_Tanfield · 2016-09-29T18:08:18.000Z

Thanks for the info .Still think we need a refund though as still can’t print with it at all lol

andygreyrider · 2016-09-30T14:00:54.000Z

Hi Everyone, I just wrote to Eaglemoss and Dbfactory to inform them that, after many promises they had failed me and I am going to stake a claim via the County Court. There’s no template as, everyone’s case is different and we all have various issues with them. Just inform them of your intentions to seek recompense via the County Court. If you send me your problems to my email address andygreyrider@googlemail.com I will draw up a general statement to present at County Court. If you wish to follow my lead. After you have informed both parties of your intended court action, I have been advised to ignore them like they have us. This is likely to panic them into offering as little, as possible to squirm their way out. In the Sales of Goods Act you are advised to give them reasonable time to repair or replace. Then you are free to pursue them through the Courts for a full refund. On the Compensation Element; we are within our rights to claim for Stress and Anxiety, as it is with many financial claims. If it has caused business problems then, you are within your rights to claim for lost business. Under the new Distance Selling Regulations they are in breach of. For supplying faulty software et cetera. I am very experienced in making claims against vendors and a Consumer Champion with many wins! Please get in touch the sooner the better and the sooner you get your money back. I want my money back and to prevent them from hurting other’s! I promise you that no out-of-court settlement will suffice. I have never backed down and have been facing obstacles like this my whole life. Kind Regards Andrew Millard

Barry_Finn · 2016-09-30T16:28:16.000Z

Hi Andrew

I would be grateful of any assistance I can get to pursue this as the more I see the more I realise that I am not a one off case.

I contacted the ‘support team’ yesterday and received an automated response that they would be in contact within 24 hours (not holding my breath).

My faults so far.

‘pause’ button on the front of the printer stays solid green and does nothing.

I have power (according to the lights) but no control from the lap top I have bypassed the hood switch as directed reset the printer, tried different cables, uninstalled and re installed and disabled and re enabled the ports etc.

When I initially managed to get it to work and raised the print bed I noticed that even if it did work properly that I would not be able to calibrate it as the clip that holds the plate to the bed lines up perfectly with the the nozzle thus not allowing the correct clearance to be achieved.

I am not sure if it is relevant but would like to find out, but I have purchased an Arduino Uno board as suggested on various posts (I am not going to use it in the printer though) and found that the input voltage is recommended to between 7-12v with a maximum of 20v https://www.arduino.cc/en/Main/ArduinoBoardUno (I can only assume that the board supplied will have similar requirements) however, the power pack supplied to do the testing is rated at 24v.

I am wondering if it is worth starting a new post (linked here) to make it easier to find and keep updated.

Barry

batryhak@gmail.com

07769871406

andygreyrider · 2016-10-01T00:51:13.000Z

Hi Barry,

All the balony about the lid switch is total carp.

You can disable it in the software settings. So, none of this depressing the lid switch.

I need everyone’s story of problems.

Going into your email account and search for Eaglemoss and Dbfactory. You need to forward these to my email address if, you wish to have a class action template.

I am very serious about ‘no contact’ with them once, you have exhausted their chance to correct your problems.

I have had all the emails you are talking about and they can’t tell their R’s from their Elbows. They can’t even communicate effectively internally, either it’s a case of Chinese Whisper’s or you end up repeating yourself.

They are expecting us to give in to their fun and games.

They have sold us a piece of poo, based on the Reprap design and I can assure you, you don’t need a hood to print ABS successfully.

Everything they have commissioned with the Vector 3 is flawed.

If your new filling fell out by the dentist. Would you accept it if they said come back next year or see another dentist?

This is what Eaglemoss and Dbfactory are up to, passing us from pillar to post and back again.

We shouldn’t have to seek out our own fixes. We paid for a product and it’s not fit for purpose. How much anxiety and stress, not forgetting time, have you left?

Would they put up with it?

We want our money back and compensation.

My dear late Uncle, who recently passed away, used to quote ‘the squeaky wheel always gets the oil’ and this what we are ‘the squeaky wheel.’

Kind Regards

Andrew

andygreyrider · 2016-10-01T01:31:32.000Z

Hi Everyone,

It is not your duty to fix their mistakes.

If you want to stick with the Vector 3 piece of carp, that’s your prerogative.

If you want to salvage it, it’s a lot of tat for £900.

I cannot twist your arm to join me.

Hopefully, if you do come along for the ride, you were wise enough to keep all correspondence with Eaglemoss and Dbfactory and recorded every telephone conversation.

I personally have taken names, position in company, and digitally recorded every telephone conversation for the last 33 year’s.

I am not like any typical Englishman, letting it slide, I am very much American in that, I complain, claim and offer praise where it’s due.

You’re not alone if you would like redress for any situation. If it’s offered, use it because, you’re guaranteed someone will have their Ten Penneth out of you!

Another option is to go to your bank and ask for a draw back of funds. Banks are very good at this type of thing.

If like me, you paid with a credit card maybe, a claim lodged with them.

There is so much legislation these days geared for consumer rights protection.

Hey! If you don’t ask, you don’t get cliché, nearly always works.

I still want redress through the courts, don’t you?

Kind Regards

Andrew

anon36107456 · 2016-10-04T20:55:14.000Z

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anon36107456 · 2016-10-04T20:57:08.000Z

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Graham_Tanfield · 2016-10-04T21:08:25.000Z

I get the same problem with the print head sliding to the left and the bad vibration/drilling noise which I was told by the IT geeks to send photos or a video,not sure what a photo will do lol .My reply to that was even if I did send a video it still won’t fix the software problem .I got a reply today saying they are updating the software soon and they will let me know soon

Peter_Over · 2016-10-07T08:58:33.000Z

Hi I have just completed my 3d printer from Eaglemoss It was hard to calibrate but found best to use a larger object rather than the 02mm gauge say 75mm high with the build plate at a lower level then when level raise the plate until reaching the 02mm gap This made it much better to level the plate the only problem I have is the bed plate will not heat I have resolved this problem by getting PLA from Rigid ink. I now get very good results as Rigid ink PLA will stick to a cold bed.

I would add that getting the bed plate level and at the right distance from the extrude is very hard.

Peter_Over · 2016-10-09T07:12:51.000Z

Hi i had the same problem but then found i had fitted the brackets on the wrong side instead of between the fan and block this raised the fan blower but the clearance is very small and i did need to bend the brackets a little but all works fine now