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Jul 2016
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Sep 2016
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andygreyrider
Sep '16

Hi Jacob,

I am very interested in joining you and other’s who, would like to get their money back.

I have sent them an email warning them that, I intend to take legal action, as is laid out by the County Court proceedings.

I am not satisfied with their replies and feel extremely betrayed by Eaglemoss and Dbfactory passing the parcel to each other.

They’re a disgrace and would like to inflict harm on them, to the value of the subscription.

Without using expletives and trying to keep calm; many bodies around one voice would suffice.

Kind Regards

Andrew

Kevin_West
Sep '16

Looking at the picture the belts are too slack and need to be tighter. If they are tight then slow the printer down.

I have this printer which to be honest is very poor, and a CTC PRUSA I3 clone. i will print that lighthouse on the CTC so you can do a comparison. The cost of the CTC is around £160.

Adesaxo31
Sep '16

I think we need to get some sort of partition going it is truly shocking what we end up with and there are so many flaws in the design software that clearly isn’t compatible with Windows 10 etc

Jacob_Powell
Sep '16

I agree. Perhaps somebody could get an email to Sebastian conrad associates via the email in a comment below and cc everyone in. I think there’s 4 of us wanting a refund atm…

Jacob_Powell
Sep '16

I am writing an email tonight expressing my concerns and rights for a full refund. If anyone would like to be cc’d into the email please provide your email in the comments!!

Kevin_West
Sep '16

CC ME In Please

I ha a phone call last night asking if I would like to continue the subscription? My reply was that I was not impressed with the printer so no thankyou.

While this was happening my CTC 3D Printer was running. Ho By the way Eagle Moss it cost less than what you sold us, lager bed, better software, and it works.

All I can Say is if only I knew in the first instance.

If a refund is not going to happen I will salvage what I can out of the printer and scrap the rest.

Jacob_Powell
Sep '16

Ive sent a draft to the other 2 guys for comment, I can do the same for you if you wish before i send it. i will need your email address Kevin, if you want to be CC’d in!

I will add that the email mentions this thread but does not address the fact that you guys want a refund too. If you want me to add a paragraph about you wanting a refund too, please let me know and perhaps write it in yourself so i get it right.

Kevin_West
Sep '16

IT looks like you have a lot of the issues I have. One thing I have noticed is the bed mount to the Z Axis is bent by about 4mm.

The only way I could get the calibration done was to adjust the Z Axis to as close to the bed a poss the mess around with the bed adjustment screws which took an age.

Also in the magazine they mention the feeler is 0.2mm, wrong its 0.1 which is the correct distance from the bed.

This is also the same thickness as a sheet of a4 paper.

Barry_Finn
Sep '16

Very nicely put. The only extra parts that may be added was the fact that initially stated that the collection would be completed in 90 issues which has now been extended and also that there are a growing number looking to be reimbursed. Barry

Graham_Tanfield
Sep '16

I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund

Graham_Tanfield
Sep '16

I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund

andygreyrider
Sep '16

Hi Jacob,

Please Carbon Copy me in if it will help. I am andygreyrider@googlemail.com

I have just bought an Ormerod 2 secondhand for just under £200.

I have also bought some genuine Arduino kits to go with my Make: Electronics book.

I am going to be building my own style 3D printer and will get a full refund from Eaglemoss via County Court action.

I will keep you updated. As of now, I am getting daily emails from Dbfactory et al Eaglemoss but, I have been advised to ignore them and since I sent my letter of notice to pursue, they will not get another correspondence. At last, I think they are in fear of County Court action.

With a judgement against them, I intend to get my subscription value to ruin their reputation. I think you will be amused that, I am pursuing compensation too.

Kind Regards

Andrew

Jacob_Powell
Sep '16

Fantastic Andrew. Well I wrote a long email last night detailing why I wanted a refund and highlighting the consumer rights act. This is my 2nd attempt at asking for a refund as the first was shoo’d off with a 30 day returns policy. I’m expecting them to repeat their method and ignore my request for a refund. So on that note, if you don’t mind, I would also like to to see you notice to pursue as this will have to be my next step too!. I have sent you an email to the address you have provided. Thank you for your input!

Graham_Tanfield
Sep '16

I think we all want to join the refund group .2 days to load the software for it still not to work is ridiculous!

Fawksey
Sep '16

Hi G,

What problems are you having. I just started a print and it stalls for no reason after a few seconds/minutes.

For info our build is shown in the attached. The base cover is off because I anticipate that a new board is required - can’t update the firmware on this one.

Out of interest I bought a RepRap DIY from china (£200 quid’ish) as my first 3d printer earlier this year. It looks like something from Robot Wars (after the battle that is) but it trumps all over the V3 for print size, ease of construction and software compatibility.

FawkseyV3.jpg
FawkseyV3.jpg1536×2560 1.03 MB

Jacob_Powell
Sep '16

Hi Fawksey,

I was also diagnosed with a faulty board.

It took them around 6 weeks to send out a replacement, which solved the original problem.

Unfortunately the new board came ready with its own problems which differ to the original problems!

Barry_Finn
Sep '16

Just sent an email to the tech and received automated response that I will be contacted within 24 hrs!

I am keeping all correspondence should it be needed for court action later.

The email reads…

Having phoned earlier I was told that you would be in touch within a few hours.

Obviously I am aware that others seem to be having similar if not the same issues as myself which could explain the long delay in receiving assistance.

Having invested a lot of time and money in this product I must admit that I find the lack of backup service a bit disappointing. I am at the point of completing the build and trying to set it up along side the laptop (recent purchase and running windows 10). The green button on the front of the machine is constant green and all the fans are working but that is it. Connecting to the printer and trying to update the software is not possible as it changes from ‘disconnected’ to ‘idle’ then a pause, after a few seconds I get the message ‘4 commands waiting’ then a longer pause then ‘unable to connect do you want to open the settings to check connection’, have done this several times to find that the comms port is correct with the usb connection. I have disabled them and re enabled, uninstalled and reinstalled, rebooted, checked all wiring connections, tried a different cable.

It seems that the problem is with the boards as all the power lights are working ok from the power, small board (red led) and the print head. The pause button just remains green and does nothing when pressed.

Yesterday I was able to get the board moving and went to calibrate it but found that when raising the bed, according to the test points that it would in fact strike the clip that holds the board in place, but i think that we need to resolve the communication problem first.

I will be available all day Friday 30 Oct to receive your call on either the number that was forwarded to you (01883 371270) or my mobile which is listed below.

Look forward to hearing from you soon.

Barry

(Account PR003261)

Fawksey
Sep '16

I am wondering whether or not we can just print from CURA. There is no obvious match with the printers listed in the latest version of CURA but I read somewhere that the V3 is a port of an existing model.

Jacob_Powell
Sep '16

I have been through very similar problems with both the printer and the customer service.

As described in a reply below, it took them 6 weeks to send out a replacement board, and probably 3 weeks of correspondance before the problem was diagnosed.

Eagle moss truly are terrible.

I wish id checked up on them through trustpilot.com 1 first. the reviews there say it all.