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Sep 2016

Hi Barry,

there might be a couple of things you are missing in the process here.

firstly, have you completed the build?

try doing this if you haven’t already, turn on the printer at the back using the red switch, open up the V3 software

and open up the manual control as you have been doing.

as soon as you have clicked connect, are you making sure you have pressed down the hood limit switch? as the printer is designed to not connect unless its safety screen is down. ( you also need to tick the “disable hood limit switch” in the settings before all this)

feel free to contact my email jakerhp22@gmail.com where i can send pics of specific parts to go with what I’m trying to explain.

Ive spent some serious man hours attempting to perfect the printer and as far as I’m concerned, i have got it working as well as it will. as you can see in the pic, this is the best print I’ve had so far.

I too would like a refund as i am quite frankly disappointed with what we have been given.

However I am totally unsure of what direction to go in as i have already been refused a refund by eagle moss!

WARNING!

Anyone who has received that extra fan in issue 91 to cool the filament as it prints…

It might only be me but i installed it, and unfortunately figured out the fan nozzle sat below the printer nozzle, thus resulting in a big grinding clash when the fan nozzle hit the side of the print bed !!

I think we need to get some sort of partition going it is truly shocking what we end up with and there are so many flaws in the design software that clearly isn’t compatible with Windows 10 etc

I agree. Perhaps somebody could get an email to Sebastian conrad associates via the email in a comment below and cc everyone in. I think there’s 4 of us wanting a refund atm…

I am writing an email tonight expressing my concerns and rights for a full refund. If anyone would like to be cc’d into the email please provide your email in the comments!!

CC ME In Please

I ha a phone call last night asking if I would like to continue the subscription? My reply was that I was not impressed with the printer so no thankyou.

While this was happening my CTC 3D Printer was running. Ho By the way Eagle Moss it cost less than what you sold us, lager bed, better software, and it works.

All I can Say is if only I knew in the first instance.

If a refund is not going to happen I will salvage what I can out of the printer and scrap the rest.

Ive sent a draft to the other 2 guys for comment, I can do the same for you if you wish before i send it. i will need your email address Kevin, if you want to be CC’d in!

I will add that the email mentions this thread but does not address the fact that you guys want a refund too. If you want me to add a paragraph about you wanting a refund too, please let me know and perhaps write it in yourself so i get it right.

IT looks like you have a lot of the issues I have. One thing I have noticed is the bed mount to the Z Axis is bent by about 4mm.

The only way I could get the calibration done was to adjust the Z Axis to as close to the bed a poss the mess around with the bed adjustment screws which took an age.

Also in the magazine they mention the feeler is 0.2mm, wrong its 0.1 which is the correct distance from the bed.

This is also the same thickness as a sheet of a4 paper.

Very nicely put. The only extra parts that may be added was the fact that initially stated that the collection would be completed in 90 issues which has now been extended and also that there are a growing number looking to be reimbursed. Barry

I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund

I think we all want a refund to be honest,totally dissatisfied with both the printer and the software.I have just emailed the geeks and told them if they don’t rectify the problem then I want a full refund

Hi Jacob,

Please Carbon Copy me in if it will help. I am andygreyrider@googlemail.com

I have just bought an Ormerod 2 secondhand for just under £200.

I have also bought some genuine Arduino kits to go with my Make: Electronics book.

I am going to be building my own style 3D printer and will get a full refund from Eaglemoss via County Court action.

I will keep you updated. As of now, I am getting daily emails from Dbfactory et al Eaglemoss but, I have been advised to ignore them and since I sent my letter of notice to pursue, they will not get another correspondence. At last, I think they are in fear of County Court action.

With a judgement against them, I intend to get my subscription value to ruin their reputation. I think you will be amused that, I am pursuing compensation too.

Kind Regards

Andrew

Fantastic Andrew. Well I wrote a long email last night detailing why I wanted a refund and highlighting the consumer rights act. This is my 2nd attempt at asking for a refund as the first was shoo’d off with a 30 day returns policy. I’m expecting them to repeat their method and ignore my request for a refund. So on that note, if you don’t mind, I would also like to to see you notice to pursue as this will have to be my next step too!. I have sent you an email to the address you have provided. Thank you for your input!

I think we all want to join the refund group .2 days to load the software for it still not to work is ridiculous!