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Jun 2016

Hi Pete,

Just wanted to let you know that we’re working on a fix that will allow you to choose between ‘Flat rate’ and ‘Price per Order’. We’ll try to get it built tomorrow, that should allow us to still launch this early July, and learn from customers and Hubs working with the new service. In this way customers can see what shipping services you offer, without you having to predict the price beforehand.

I would still like to chat with you tomorrow, if you’ve got time as I think we indeed have rushed this shipping feature with too little US focus and learning from your experiences will help us make it better.

Best,

Brian

ps. no harm done on my side, better to speak up and be heard than let a issue linger on… hope we’re on track to fixing it with the above change

Hi Perry,

We’re going to add a 3rd option tomorrow that allow you to “Price per Order”, instead of the flat rate or free shipping. That basically allows all Hubs in the US to keep using the ‘legacy’ shipping but still provide more info about what shipping services/delivery times they offer.

Hope that is helpful, as this thread hopefully shows we do listen (although we should have consulted more US hubs upfront) and will make rapid iterations to the feature before it goes live.

Best,

Brian

@Luuk For some reason, I can’t fill in the form. It doesn’t recognise the country

Hey, what country are you trying to list? Some countries we unfortunately cannot ship to/do business with.

Just Belgium,

Its weird, cause i would expect when i enter “B” the posibilities show up.

Hey, i’ve set up a test shipping option that listed Belgium for you. Can you check if it shows for you?