Would it be possible to update the customer’s shipping if they select the wrong option? I offer three shipping options listed on my hub page; Standard shipping if the order fits within a 5" x 3" x 3" dimension and under 13 oz, Priority Mail for orders under 13 oz and any dimension, and Priority Mail for orders over 14 oz and any dimension. So shipping prices can vary from $3.80 to $13.45 depending on weight.
Though what 3d Hubs is proposing for shipping profiles is fine by me as I only offer 3 options, my main concern would be updating shipping for the customer if needed. Is this going to be doable on my end or would I have to contact 3dhubs to update the order? Since there is no weight calculation on 3dhubs for the order, how is the customer suppose to know what shipping option of mine to select? What is to stop the customer from automatically choosing my $3.80 option no matter the size and weight for the order? After reviewing a order is when I know the exact weight of the to be printed design(s) as Simplify3d outputs a weight calculation when it slices the design(s). The software has been very accurate about weight of the final printed order and I this is what I use to determine best shipping for customers on and off 3dhubs before printing.
1 Like
Brian
June 21, 2016, 3:05pm
49
Hey Perry,
Thanks for explaining your process and details of US shipping systems, in response we’ve just released another update to the shipping feature. Which allows you to continue to use the old ‘per order’ pricing in combination with the new options. So we’re no longer requiring you to set Flat Rate shipping.
Let me know what you think of the latest version.
Brian
1 Like
Yes, this looks perfect. Thanks for listening!!! Now I don’t have to ask the customer every time if they need overnight shipping, and I can charge the customer the exact price, without overcharging the customer or losing margin.
Thanks so much!!!
2 Likes
Left
June 22, 2016, 7:13am
51
@Luuk For some reason, I can’t fill in the form. It doesn’t recognise the country
1 Like
Luuk
June 22, 2016, 9:02am
52
Hey, what country are you trying to list? Some countries we unfortunately cannot ship to/do business with.
Left
June 22, 2016, 9:11am
53
Just Belgium,
Its weird, cause i would expect when i enter “B” the posibilities show up.
Luuk
June 22, 2016, 9:15am
54
Hey, i’ve set up a test shipping option that listed Belgium for you. Can you check if it shows for you?
Luuk
June 22, 2016, 9:46am
56
Hey, and what about any other country? Can you list those? Perhaps you could try using a different browser? I use Google Chrome. I also see the shipping I listed on your account. See attachment.
Left
June 22, 2016, 10:01am
57
@Luuk
Actually, I can’t see your entry, Also I cannot list other countries and nether in a different browser. Tested chrome,firefox and internet explorer. Weird. I do not have special settings of anything I am aware of that can cause any troubles
1 Like
Luuk
June 22, 2016, 11:39am
58
Let’s take the discussion offline. I’ll email you.
JF43FR
June 23, 2016, 8:00am
59
I have the exact same problem with ‘France’ or ‘Europe’. I also tried to fill in with North-america and does not get listing either. The form does not allow me to save anything. Please Help!
Note: I tried with Chrome and Firefox and deactivated all adaware plugins.
Brian
June 23, 2016, 8:22am
60
Hi @JF43FR can you try it again, we just updated a fix for your issue.
Brian
JF43FR
June 23, 2016, 9:46am
62
Thanks, my problem is solved
I set up my shipping with the “per order” option, and I stopped showing shipping as an option. I switched it back to the legacy option, and I still don’t show as offering shipping.
JATMN
July 1, 2016, 4:40pm
64
Shows you ship when I look at your hub…
I just switched it back to legacy. Perhaps there was a propagation delay for the setting. Thank you for checking for me.
Previously I had set up the new style shipping as soon as we were notified. This morning it still wasn’t showing that I offered shipping.
Brian
July 4, 2016, 6:38am
66
Hi Shaun,
We’ve seen this happen some times when the back-end call to save the options gets interrupted, it talks to the old part of our website so it takes a bit longer.
Glad to see you managed to figure it out, I just checked and you showed up for shipping.
Brian
Hello everyone,
i think the new delivery options are great!
After my first few deliveries, i figured out a standard pricing system anyway, in order to quickly tell the customer what the total cost will be.
This way my customer will get this information right away in the order process.
In the end it always has to be some kind of estimate. If you aim to low, you wont make profit. If you aim too high the customer will feel tricked.
This way the customer knows up front what to expect. I think it makes things easier and especially faster. In this business time is Money.
best regards
Anreas
