Why does my dashboard say my hub needs to be verified now, even though I have 3 completed and payed orders?
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Jul '16last reply
May '17- 36
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I think they messed something up
Same things occurred to ours, looks like they are confirming phone number and address. I do not believe that those two items where confirmed previously.
It is unfortunate that hubs will be down until a post card arrives, a heads up would have been appreciated. I also see they did it at the end of business Friday, which is interesting.
Hopefully someone from 3D Hubs provides some additional information.
We have the same issue over here, and keep getting an error when trying to confirm payment info. It’s frustrating that there was no notification of this, but perhaps it was an error.
Same here! This is so stupid. I have to wait a week for some damn postcard to verify my address? Ridiculous.
Looks like they have rolled out their Verification feature to more hubs. Before only the intermediate level and above hubs were able to do the psychical verification.
I do not think this will impact your Hub while the postcard is in the mail. My Hub is still functioning even though it says it wont be online until it is verified.
I also received the verification issue but seems like I can still get orders, for now. If you have PayPal it’s pretty easy to have a verified payment method but only if your bank account is verified with PayPal first. So there has to at least be a bank account directly or indirectly connected and verified to get verified. Fun stuff but would have been nice if we received a notice. If they placed a notice on one of their social media’s or not, it was a poor attempt to let the Hubs know. I still have to wait on the postcard… I see the need for this but it could have been planned out better. Now everyone thinks their Hubs are down for the next 10 days.
Hey everybody!!
Unfortunately, I’m also a bit confused with the verification. First of all, as far as I know, I am still a “starter” level hub (in the United States). However, I am still able to verify my hub from the dashboard and the verification tab. I thought you had to be at the “intermediate” level to become verified. Is this a bug? Or is everybody now able to become verified?
I’m also having issues with the postal verification. I entered in my address and confirmed, but then the verifying button grays out with a spinning wheel. And if I refresh the page, the verification button lights up again, as if I hadn’t done anything at all. I’m not sure if the postcard request has gone through, or if I’m doing something incorrectly.
Any input on both of these problems/bugs would be great! @Filemon or @Brian, any suggestions?
Hi @jfield,
Indeed we launched verification for all Hubs yesterday. Please allow me to explain what this means for existing Hubs and why we’re doing this. The official talk post and notifications to Hubs will follow shortly as well.
Our goal with launching Hub verifications is to increase platform reliability over the coming months. For existing Hubs there will be no immediate impact, you’ll still be listed and able to take orders. However if you complete verifications you’ll get a slight bump in the search results ranking.
For new Hubs joining the platform it will be required to complete all verifications steps before being able to receive orders.
We’ll take a look at all of your feedback and questions below and make sure you’ll be able to complete all verifications.
Best,
Brian
Hey @Jackson277, indeed we opened up verification to all the Hubs yesterday. We’re waiting to see if there are any major issues before we inform all the Hubs on Monday, at which point Customer Support will also be standing by to resolve any issues.
I’m going to have our developers take a look at what’s going wrong with your address verification.
At the moment these verifications will not take your Hub offline, so don’t worry about that.
Best,
Brian
Hi @PepperNickel, you’re correct, the notifications we’re supposed to go out yesterday, but due to a technical issue we’ve postponed to Monday.
None of these verifications will take your Hub offline, so no need to worry about that. We’ll make sure to address the copy tomorrow and send our all notifications on Monday.
Thanks for the heads up, appreciated!
Brian
Hi @Monger, having verified addresses helps us to make the experience for customers more reliable. We’ve recently seen quite a few ‘fake’ Hubs put themselves in the center of big cities, then shipping orders from different places, that’s something we would like to get rid off and makes the platform better in the long run.
Hope you understand, sorry for the one week wait.
Brian
Hi @Enza3D, do you have a verified Paypal account already, that’s what we’re checking? If you do and still get an error, please make sure the First and Last name match with your Paypal account. Let me know if that fixes the error.
Brian
Hey @CatalystService, sorry for the lack of communication, we’ve got email notifications queued up to go out on Monday. Existing Hubs won’t be taken offline for not completing verifications, we’ll update the text on the page to reflect that.
Best,
Brian
My hub has not received any orders since this started…I was getting a few orders a week. Pretty sure this has effect my hub somehow, and the status shows as my hub will be offline until verification is complete.
@Brian can you give me a link or direction to where to complete the verification I am an existing hub.
Personally I feel the post card verification is a little much. I do not operate a business out of my home, thus providing my home address to people I’ve never met or had dealings with is a little much for me. All I know is complete strangers will now know where thousands of dollars worth of 3d printing equipment is, in fact they know the EXACT address of where the equipment sits. If I was operating out of a store front, I would have no issue with this whatsoever, but having complete strangers know where high end 3d printing gear is seems completely insane too me… but hey, what do I know. If postal verification is mandatory, then I will most likely stop using 3dhubs and start marketing on my own. I understand customers need to be protected, but that is already occurring based on the current pay out system. So please do not force mail verification… otherwise that’s probably the end of my 3dhubs venture. Just my 2 cents, Cheers
Brian, I don’t understand how this is even an issue? If the customers are receiving their orders as ordered then what is the problem? The current system, the customer has to confirm they received the print up to their expectations, so what am I missing here?? I would like to keep my home address private because letting complete strangers know where 5K worth of printing gear is seems a little nuts to me… Very likely I will stop using 3dhubs if mail verification becomes mandatory, and start marketing myself…
Hi @Brian,
I have a fairly old hub, I’d like to have it verified, but instead of mine, there is only the owner’s name on the post box. Is it possible to ask the post card to her name? According to the owner, the name on the post box can’t be changed (it’s a company’s name).
Thanks,
Tamas
This has only been updated since late Friday, so seems unlikely. However @gabriela3d can have a look at your Hub and see if there are any easy ways to get more orders.
@jfield I also published some more info on the verification project here: Talk Manufacturing | Hubs
Hope all is clear(er) now, but of course I’m here to answer any questions or feedback!
Brian
Hey @3DVest, looks like you actually have to fill in your Business Name in both first and last name field. According to this stack overflow post: How can I verify a Paypal account registered under a business name using GetVerifiedStatus? - Stack Overflow
Can you give that a try and let me know if it works for you?
Hey @UVic_3D, address verification is not required for existing Hubs like yourself. Also we won’t show your address anywhere on the site, except for customer who you allow to pick up orders at your Hub. If you allow pickups, is something you can choose, so the ‘risk’ of you address being exposed to customers is very small.
Having your address verified, does help us combat fraudulent Hubs who are putting Hubs in strategic locations, when shipping from other countries or states, which really is a poor experience for customers. Something that reflects negatively on the whole 3D Hubs platform, that’s the reason why we really like Hubs to verify their details.
Does that make sense?
Oke, we’ll do some more testing and get back to your tomorrow.
Then why not have the mail verification directly with the hub, and then allow the hub to have a specified pick up location? This would be ideal for both parties imo. I have no issue with 3dhubs knowing my home address at all, but it’s the whole customers just simply showing up at your front door that disturbs me a bit. Not to mention the whole safety factor. I had one gentlemen literally just show up at my house one day, and I was like I’m sorry who are you? Lol… Then if I don’t do the mail verification I get penalized by a lower ranking in the search results which isn’t exactly fair either. We still have a 5 star rating, and every customer has been thrilled with our service and the end product. So it seems a bit unfair to lower out search ranking because we are concerned about safety etc… Give some thought to the multi step verification thing I mentioned above… that way you guys verify hubs, and hubs can choose a local location for pickups. Thanks for the quick response
Hey 3DUVic, thanks for thinking along. I agree that having your address verified then allowing you to choose a different but nearby pickup location would be a possible solution. I’ll look into it and see if this is really the best way to solve it and how we can prevent Hubs from choosing strategic pickup locations without actually offering pickup there.
Brian
Great to hear that JayPee, it will help other users get their business accounts verified more easily.
3 months later
I would like to second the sentiment about people randomly showing up without previous arrangement. It happened 3 times to us and it was not pleasant. A 3d hubs help desk person suggested we use the address of our pickup nearby pickup location, which we do.
We are not, interested in auto handing out of our address. At all. That is the point of making the customer arrange a pickup. We do not ever want pickups from our house. And certainly don’t want someone showing up at any time of day because they want their print, no matter who is at home at the time.
I’d have no problem putting my address in and verifying it, if I was assured that it wouldn’t be handed out. We arrange pickup locations, that is the best safest and most convenient for all involved.
6 months later
Hey Brian,
Any news on this? I live in an appartment and I have safety concerns too. I have public places within 500m of my location that I would be pleased to go to, to meet a customer. I just don’t want random people showing up at my place. Furthermore, my landlord wouldn’t be happy at all and I would like him not to think I’m into shady/illegal stuff.
Thanks