10

Hey @Jackson277, indeed we opened up verification to all the Hubs yesterday. We’re waiting to see if there are any major issues before we inform all the Hubs on Monday, at which point Customer Support will also be standing by to resolve any issues.

I’m going to have our developers take a look at what’s going wrong with your address verification.

At the moment these verifications will not take your Hub offline, so don’t worry about that.

Best,

Brian

11

Hi @PepperNickel, you’re correct, the notifications we’re supposed to go out yesterday, but due to a technical issue we’ve postponed to Monday.

None of these verifications will take your Hub offline, so no need to worry about that. We’ll make sure to address the copy tomorrow and send our all notifications on Monday.

Thanks for the heads up, appreciated!

Brian

12

Hi @Monger, having verified addresses helps us to make the experience for customers more reliable. We’ve recently seen quite a few ‘fake’ Hubs put themselves in the center of big cities, then shipping orders from different places, that’s something we would like to get rid off and makes the platform better in the long run.

Hope you understand, sorry for the one week wait.

Brian

13

Hi @Enza3D, do you have a verified Paypal account already, that’s what we’re checking? If you do and still get an error, please make sure the First and Last name match with your Paypal account. Let me know if that fixes the error.

Brian

1 Like
14

Hey @CatalystService, sorry for the lack of communication, we’ve got email notifications queued up to go out on Monday. Existing Hubs won’t be taken offline for not completing verifications, we’ll update the text on the page to reflect that.

Best,

Brian

1 Like
15

My hub has not received any orders since this started…I was getting a few orders a week. Pretty sure this has effect my hub somehow, and the status shows as my hub will be offline until verification is complete.

16

@Brian can you give me a link or direction to where to complete the verification I am an existing hub.

17

Personally I feel the post card verification is a little much. I do not operate a business out of my home, thus providing my home address to people I’ve never met or had dealings with is a little much for me. All I know is complete strangers will now know where thousands of dollars worth of 3d printing equipment is, in fact they know the EXACT address of where the equipment sits. If I was operating out of a store front, I would have no issue with this whatsoever, but having complete strangers know where high end 3d printing gear is seems completely insane too me… but hey, what do I know. If postal verification is mandatory, then I will most likely stop using 3dhubs and start marketing on my own. I understand customers need to be protected, but that is already occurring based on the current pay out system. So please do not force mail verification… otherwise that’s probably the end of my 3dhubs venture. Just my 2 cents, Cheers

18

Brian, I don’t understand how this is even an issue? If the customers are receiving their orders as ordered then what is the problem? The current system, the customer has to confirm they received the print up to their expectations, so what am I missing here?? I would like to keep my home address private because letting complete strangers know where 5K worth of printing gear is seems a little nuts to me… Very likely I will stop using 3dhubs if mail verification becomes mandatory, and start marketing myself…

19

Hi @Brian,

I have a fairly old hub, I’d like to have it verified, but instead of mine, there is only the owner’s name on the post box. Is it possible to ask the post card to her name? According to the owner, the name on the post box can’t be changed (it’s a company’s name).

Thanks,

Tamas

20

Hi

My Paypal account is a business account. Are you checking the first and lastname of the business contact name?

21

I think so, let me double check it with the dev’s who implemented PayPal’s API.

22

Sure, if you head over to your Hub Dashboard, there’s a menu item called Verification on the ledt hand side.

23

This has only been updated since late Friday, so seems unlikely. However @gabriela3d can have a look at your Hub and see if there are any easy ways to get more orders.

24

@jfield I also published some more info on the verification project here: Talk Manufacturing | Hubs

Hope all is clear(er) now, but of course I’m here to answer any questions or feedback!

Brian

25

Hey @3DVest, looks like you actually have to fill in your Business Name in both first and last name field. According to this stack overflow post: How can I verify a Paypal account registered under a business name using GetVerifiedStatus? - Stack Overflow

Can you give that a try and let me know if it works for you?

26

Hey @UVic_3D, address verification is not required for existing Hubs like yourself. Also we won’t show your address anywhere on the site, except for customer who you allow to pick up orders at your Hub. If you allow pickups, is something you can choose, so the ‘risk’ of you address being exposed to customers is very small.

Having your address verified, does help us combat fraudulent Hubs who are putting Hubs in strategic locations, when shipping from other countries or states, which really is a poor experience for customers. Something that reflects negatively on the whole 3D Hubs platform, that’s the reason why we really like Hubs to verify their details.

Does that make sense?

27

Hi @Brian

It didn’t work.

I have a bank account connected to it, so it should be ok.

28

Oke, we’ll do some more testing and get back to your tomorrow.

29

Then why not have the mail verification directly with the hub, and then allow the hub to have a specified pick up location? This would be ideal for both parties imo. I have no issue with 3dhubs knowing my home address at all, but it’s the whole customers just simply showing up at your front door that disturbs me a bit. Not to mention the whole safety factor. I had one gentlemen literally just show up at my house one day, and I was like I’m sorry who are you? Lol… Then if I don’t do the mail verification I get penalized by a lower ranking in the search results which isn’t exactly fair either. We still have a 5 star rating, and every customer has been thrilled with our service and the end product. So it seems a bit unfair to lower out search ranking because we are concerned about safety etc… Give some thought to the multi step verification thing I mentioned above… that way you guys verify hubs, and hubs can choose a local location for pickups. Thanks for the quick response