Unfortunately, I’m also a bit confused with the verification. First of all, as far as I know, I am still a “starter” level hub (in the United States). However, I am still able to verify my hub from the dashboard and the verification tab. I thought you had to be at the “intermediate” level to become verified. Is this a bug? Or is everybody now able to become verified?
I’m also having issues with the postal verification. I entered in my address and confirmed, but then the verifying button grays out with a spinning wheel. And if I refresh the page, the verification button lights up again, as if I hadn’t done anything at all. I’m not sure if the postcard request has gone through, or if I’m doing something incorrectly.
Any input on both of these problems/bugs would be great! @Filemon or @Brian, any suggestions?
Indeed we launched verification for all Hubs yesterday. Please allow me to explain what this means for existing Hubs and why we’re doing this. The official talk post and notifications to Hubs will follow shortly as well.
Our goal with launching Hub verifications is to increase platform reliability over the coming months. For existing Hubs there will be no immediate impact, you’ll still be listed and able to take orders. However if you complete verifications you’ll get a slight bump in the search results ranking.
For new Hubs joining the platform it will be required to complete all verifications steps before being able to receive orders.
We’ll take a look at all of your feedback and questions below and make sure you’ll be able to complete all verifications.
Brian, I don’t understand how this is even an issue? If the customers are receiving their orders as ordered then what is the problem? The current system, the customer has to confirm they received the print up to their expectations, so what am I missing here?? I would like to keep my home address private because letting complete strangers know where 5K worth of printing gear is seems a little nuts to me… Very likely I will stop using 3dhubs if mail verification becomes mandatory, and start marketing myself…
I have a fairly old hub, I’d like to have it verified, but instead of mine, there is only the owner’s name on the post box. Is it possible to ask the post card to her name? According to the owner, the name on the post box can’t be changed (it’s a company’s name).
This has only been updated since late Friday, so seems unlikely. However @gabriela3d can have a look at your Hub and see if there are any easy ways to get more orders.
Hey @UVic_3D, address verification is not required for existing Hubs like yourself. Also we won’t show your address anywhere on the site, except for customer who you allow to pick up orders at your Hub. If you allow pickups, is something you can choose, so the ‘risk’ of you address being exposed to customers is very small.
Having your address verified, does help us combat fraudulent Hubs who are putting Hubs in strategic locations, when shipping from other countries or states, which really is a poor experience for customers. Something that reflects negatively on the whole 3D Hubs platform, that’s the reason why we really like Hubs to verify their details.
