Hub needs to be verified?

UVic_3D · 2016-07-31T02:18:01.000Z

Personally I feel the post card verification is a little much. I do not operate a business out of my home, thus providing my home address to people I’ve never met or had dealings with is a little much for me. All I know is complete strangers will now know where thousands of dollars worth of 3d printing equipment is, in fact they know the EXACT address of where the equipment sits. If I was operating out of a store front, I would have no issue with this whatsoever, but having complete strangers know where high end 3d printing gear is seems completely insane too me… but hey, what do I know. If postal verification is mandatory, then I will most likely stop using 3dhubs and start marketing on my own. I understand customers need to be protected, but that is already occurring based on the current pay out system. So please do not force mail verification… otherwise that’s probably the end of my 3dhubs venture. Just my 2 cents, Cheers

UVic_3D · 2016-07-31T02:25:52.000Z

Brian, I don’t understand how this is even an issue? If the customers are receiving their orders as ordered then what is the problem? The current system, the customer has to confirm they received the print up to their expectations, so what am I missing here?? I would like to keep my home address private because letting complete strangers know where 5K worth of printing gear is seems a little nuts to me… Very likely I will stop using 3dhubs if mail verification becomes mandatory, and start marketing myself…

3dprincz · 2016-07-31T07:31:08.000Z

Hi @Brian,

I have a fairly old hub, I’d like to have it verified, but instead of mine, there is only the owner’s name on the post box. Is it possible to ask the post card to her name? According to the owner, the name on the post box can’t be changed (it’s a company’s name).

Thanks,

Tamas

3DVest · 2016-07-31T13:09:38.000Z

Hi

My Paypal account is a business account. Are you checking the first and lastname of the business contact name?

Brian · 2016-07-31T13:26:31.000Z

I think so, let me double check it with the dev’s who implemented PayPal’s API.

Brian · 2016-07-31T13:29:12.000Z

Sure, if you head over to your Hub Dashboard, there’s a menu item called Verification on the ledt hand side.

Brian · 2016-07-31T13:30:03.000Z

This has only been updated since late Friday, so seems unlikely. However @gabriela3d can have a look at your Hub and see if there are any easy ways to get more orders.

Brian · 2016-07-31T14:24:20.000Z

@jfield I also published some more info on the verification project here: Talk Manufacturing | Hubs

Hope all is clear(er) now, but of course I’m here to answer any questions or feedback!

Brian

Brian · 2016-07-31T14:27:42.000Z

Hey @3DVest, looks like you actually have to fill in your Business Name in both first and last name field. According to this stack overflow post: How can I verify a Paypal account registered under a business name using GetVerifiedStatus? - Stack Overflow

Can you give that a try and let me know if it works for you?

Brian · 2016-07-31T14:32:00.000Z

Hey @UVic_3D, address verification is not required for existing Hubs like yourself. Also we won’t show your address anywhere on the site, except for customer who you allow to pick up orders at your Hub. If you allow pickups, is something you can choose, so the ‘risk’ of you address being exposed to customers is very small.

Having your address verified, does help us combat fraudulent Hubs who are putting Hubs in strategic locations, when shipping from other countries or states, which really is a poor experience for customers. Something that reflects negatively on the whole 3D Hubs platform, that’s the reason why we really like Hubs to verify their details.

Does that make sense?

3DVest · 2016-07-31T14:57:07.000Z

Hi @Brian

It didn’t work.

I have a bank account connected to it, so it should be ok.

Brian · 2016-07-31T15:03:10.000Z

Oke, we’ll do some more testing and get back to your tomorrow.

UVic_3D · 2016-07-31T17:15:15.000Z

Then why not have the mail verification directly with the hub, and then allow the hub to have a specified pick up location? This would be ideal for both parties imo. I have no issue with 3dhubs knowing my home address at all, but it’s the whole customers just simply showing up at your front door that disturbs me a bit. Not to mention the whole safety factor. I had one gentlemen literally just show up at my house one day, and I was like I’m sorry who are you? Lol… Then if I don’t do the mail verification I get penalized by a lower ranking in the search results which isn’t exactly fair either. We still have a 5 star rating, and every customer has been thrilled with our service and the end product. So it seems a bit unfair to lower out search ranking because we are concerned about safety etc… Give some thought to the multi step verification thing I mentioned above… that way you guys verify hubs, and hubs can choose a local location for pickups. Thanks for the quick response

Brian · 2016-08-01T13:37:49.000Z

Hey 3DUVic, thanks for thinking along. I agree that having your address verified then allowing you to choose a different but nearby pickup location would be a possible solution. I’ll look into it and see if this is really the best way to solve it and how we can prevent Hubs from choosing strategic pickup locations without actually offering pickup there.

Brian

gregh · 2016-08-02T11:25:38.000Z

I had an issue with this, and indeed I was using my shortened name and Paypal uses my longer version.

UVic_3D · 2016-08-02T17:47:02.000Z

Thanks Brian, That would definitely take care of any privacy concerns some hubs like ours may have. Looking forward to hearing if this is something that could be implemented. Cheers

Brian · 2016-08-03T09:01:29.000Z

Looks like it worked using the longer version, good to hear.

3DVest · 2016-08-03T10:48:28.000Z

Hi @Brian

I got my paypal verified now. Looks like it wasn’t enough to only have the account connected to my paypal account, but needed to connect a creditcard as well. Filled in my first and last name (business contact info) and the verification got an OK.

Brian · 2016-08-03T14:56:14.000Z

Great to hear that JayPee, it will help other users get their business accounts verified more easily.

ccyclone · 2016-11-14T13:01:40.000Z

I would like to second the sentiment about people randomly showing up without previous arrangement. It happened 3 times to us and it was not pleasant. A 3d hubs help desk person suggested we use the address of our pickup nearby pickup location, which we do.

We are not, interested in auto handing out of our address. At all. That is the point of making the customer arrange a pickup. We do not ever want pickups from our house. And certainly don’t want someone showing up at any time of day because they want their print, no matter who is at home at the time.

I’d have no problem putting my address in and verifying it, if I was assured that it wouldn’t be handed out. We arrange pickup locations, that is the best safest and most convenient for all involved.