Go to homepage
3D Printing
3D Printing Service
FDM SLA/DLP SLS MJF DMLS/SLM Material Jetting
CNC Machining
CNC Machining Service
CNC Milling CNC Turning Surface Finishing Part Marking
Injection Molding
Sheet Metal Fabrication
Resources
3D Printing Guide CNC Machining Guide Injection Molding Guide Metal 3D Printing Guide Knowledge Base Webinars Help Center
Get instant quote
Apr 2016
21 / 21
Apr 2016
Apr 2016
Ray_Ban
Apr '16

Hi. I am about to start in the 3d printing world and have not really decided which printer to choose yet, but my eyes was on the Zortrax M200, but it is a bit pricy for me right now and the filaments are more expensive.

But some time ago I got a offer saying that if I buy 56 filaments i get the M200 for free.
It sounded very good so I contacted them via their homepage with some questions, but i never got an answer.
But now the answered me, that the offer is out and they have had huge problems with their mail, but i can get a discount of 10% or 20 if I buy other things.

Was that offer an hoax? Or do anyone actually know anyone that got that offer?

Are Zortrax har to reach?

Are their customer care satisfactory?

Is it really worth the money to buy that printer or should I use something else? Suggestions?

Thanks

karlzhao314
Apr '16

It was very much a legit offer: it was covered by a lot of 3D printing news outlets, and I even remember seeing it on their site at some point.

Keep in mind 56 rolls of filament amounts to about $2030. Of course, that’s still an extraordinary deal, where you basically purchased a printer and got enough filament to last several months for free, but it’s not as if you were just spending a few hundred and getting $2k worth of return.

Zortrax is honestly one of most genuine, responsive companies I’ve ever had the pleasure of meeting, and this is coming from someone who would never personally buy a Zortrax printer (simply because I’m a Reprapper and a tad short on money). If you dig through the 3D Hubs talk pages, you might find a few “suggestion” threads for Zortrax, in which almost every time a representative has responded and passed the suggestions to their development teams. Their print quality is top-of-the-line and IMO it’s well worth the $2k for a Zortrax if you can afford it.

-Karl Zhao

satchurated
Apr '16

no, it was a real because i’ve bought one with that offer. 7 boxes with 8 spool each and the printer. i had the same delay in info requests, because they had a tsunami of orders.

torgeirgr
Apr '16

I ordered the Zortrax M200 when they had their special promo offer. Everything went smoothly with ordering, shipping and receiving the pacakage. I had a few questions before ordering and I got very quick replay.

The printer works great and I feel it is well worth the price.

- Torgeir G

Marcin_Zortrax
Apr '16

Hello there,

I’ll get straight to the point:

Was that offer an hoax? Or do anyone actually know anyone that got that offer?

Please, take a look:

http://www.fabbaloo.com/blog/2016/2/28/the-most-bizarre-3d-printer-promo-yet-a-free-3d-printer-with-one-big-catch

To be honest, I haven’t met a client that wouldn’t be satisfied with that promo bundle. We have had an enormous number of order so that could be causing lack of response - we are sorry.

Are Zortrax har to reach?

No, we are not. Support cases are being dealt through our Support Form (Support form - Zortrax) or even through Facebook.

Are their customer care satisfactory?

Its not for me to decide, but we are doing our best.

Is it really worth the money to buy that printer or should I use something else? Suggestions?

That wouldn’t be professional to say something about other printers but to be honest - you won’t get that kind of plug&play quality anywhere else.

If you are satisfied with range of materials that we are providing at the the moment, there is no need to look for something else.

Regards,

trimethius
Apr '16

This offer is (was) not a hoax.

i have that exact offer printing away right now. Best decision I ever made.

Yao
Apr '16

Very much worth the money.

I also tried to contact them during the order. But got late answers.

I had order the printer already (second one) and received everything in good order.

Excellent printer.

Filament is worth the extra money but I wish they had a filament return system for all the support plastics. It takes about 1/4 of the filament on average.

We now having kilos of waste plastic…

Ray_Ban
Apr '16

Hi Marcin.
Nice to hear it was not a hoax.

I just wondered because I wanted to by your printer by that offer that I got via email.

But I was unsure whether you could ship to me or not so I Contacted you via your homepage well within the time limit for that offer.
But since I got no answer I didnt dare to order that machine. 2000 euros is a lot of money for me.
If you would have contacted me in time I would have been able to buy it, but the answer came many weeks after.
You said you were sorry for the delay but I could not get the offer, even if the original question started well within the time limit.
I don´t know you as a company since I am about to start with 3d printing and got a little curios if anyone actually got that offer.

To sum up:

I got an email with an offer that was great for me but I wasnt sure if you deliverd to me.
I contacted you, and got no answer.
The offer period went out.

several weeks later I got a mail from you that says that you see that I was intrested in that offer but you have had huge problems with your mail so you had been unable to answer me.
But now I dont get that offer. But I can get 10% off, (same offer everyone got day after) and later an offer of 20% with enclosed buying things for those 20%.

I hope to hear from you and we can make something out because I am still interested in buying your printer but I feel a bit cheated on that offer because your mailservice have been out of order.

Thanks

Ray_Ban
Apr '16

Nice to hear that. I nice to hear that their mail worked out for you. For me it took several weeks after offer end before I got the answer!

alcristian70
Apr '16

Hello I’m Cristian, work with zortrax for some time and I have to say that a large very precise printer can make pieces of mechanical and other printers that I use was not possible, if I can give you some advice on printers that are marketing the zortrax is the best depends on what use you make, whether professional or amateur, “hobby” if the answer is professional then you should opt for zortrax.
I hope to be proved helpful.
Hello.

3DeesCZ
Apr '16

Hi Anders

A quick response to your points.

I confirm the offer was very real. We’re a Zortrax reseller and were seriously tempted by it. The offer was only for a short time though.

The customer services is very good, quick and responsive. And there’s lots of helpful information on the support pages and forums.

There was a “bad patch” recently when it took longer than usual to get responses, but that seems to be over now and I notice Zortrax have become much more active again.

And yes, the printer is really worth the money, we have 3 of them which are used all the time, and really we’ve got no plans to buy anything else. It’s about as Plug and Play as you can get for a 3D Printer, with consistently excellent results. For alternatives look at the 3DHubs Trends and Printer guides. Just be clear on what you want to do with the thing and how much you want to tinker.

HongyunArt
Apr '16

Not a hoax! I bit and got my 2nd m200 with tons of filament in March. Awesome deal! Their CS is a bit slow but I normally go through Octave3D for repair and other things as they are local to me. My advice is bite on the offers but make sure you have someone to turn to locally for help.

Paliproto
Apr '16

Hello RayBan,

No, it is not a hoax. It was very legitimate offer. They had several “specials” this year. They are riding very high with their printers and I’m using 5 of M200 in my daily operation. My longest print took 64 hrs without problems. I’m running them through UPS to ensure power quality.

My company was so impressed with M200 that we become reseller and service place for Zortrax for entire South East and South of USA. We have printers in schools and companies from Lousianna to New Jersey. We trust printers so much that wew are givng 2 years extended warranty for small fee for every printer purchased from us.

Our web site www.paliproto.com

I can assure you that you cannot go wrong with Zortrax M220. And if they are slow to respond, please call us at 678-560-3739 or send emai. We are responding in 24 hrs the latest, sually next business day. In emergency we can respond in 4 hrs.

We are also very active 3D Hubs member and you can contact us this way too.

Happy 3D printing

Kuba

Owner

kuba@paliproto.com

Ray_Ban
Apr '16

Hi Kuba!

nice to hear IT worked out for you.

But unfortunatly for me IT seems to be a hoax anyway. I was unsure whether they would ship to me so I wrote to them a week before offer ended, but I never got an answer. The offer was like buy filament for 2200€ and get the 2200€ m200 for free.

Now months after I get a mail saying that they have had huge problems With Their mail but now i get 20% off IF i buy filaments for that. 440€ off IF i spend them.

So using them for serious printing makes me doubt! IF they have internal problems and I as a customer have to pay the price dont sound too good!

what do i say to My customers?

i Will check your page but IT is too expensive for me to buy from the states. I have to pay taxes twice then :frowning:

Paliproto
Apr '16

Hello,

if you believe that it is hoax, nobody can change your mind, even

facts that I and other people used several of their specials this year.

Re: taxes, I don’t understand what do you mean by “paying tax twice”

. Out of states purchases are generally tax exempt and if you buy

directly from them they will not charge you VAT there either.

best

Kuba

Ray_Ban
Apr '16

No I know now that several got the offer and was legit.

But not for me since they had problems answering mail etc.

Ok so you can sell IT without tax so I pay tax here?

when I talked to another company in the us some years ago they would chargé me us tax Even IF they send IT to europé. Therefore tax two Times!

Paliproto
Apr '16

Dear Ray Ban,

I understand that they had email problems, but they have intrnet shop you can establish user id and password and buy directly.

Re taxes:

where is your home as I’m confused with your tax explanation. Importing from Europe, you are tax exempt. Importing to US you are paying shipping cost and custom charges for shipment, based on Invoice value. Some items are custom tax exempt. If you are comimg to my studio and buying “stuff”, you are taxed 6%, but if you are bying from out of locality through our web request, there is no sales tax. Unless your States is the one taxing you up to eye balls. We need to start where is your home address?

Best

Kuba

Best