It was very much a legit offer: it was covered by a lot of 3D printing news outlets, and I even remember seeing it on their site at some point.
Keep in mind 56 rolls of filament amounts to about $2030. Of course, that’s still an extraordinary deal, where you basically purchased a printer and got enough filament to last several months for free, but it’s not as if you were just spending a few hundred and getting $2k worth of return.
Zortrax is honestly one of most genuine, responsive companies I’ve ever had the pleasure of meeting, and this is coming from someone who would never personally buy a Zortrax printer (simply because I’m a Reprapper and a tad short on money). If you dig through the 3D Hubs talk pages, you might find a few “suggestion” threads for Zortrax, in which almost every time a representative has responded and passed the suggestions to their development teams. Their print quality is top-of-the-line and IMO it’s well worth the $2k for a Zortrax if you can afford it.
no, it was a real because i’ve bought one with that offer. 7 boxes with 8 spool each and the printer. i had the same delay in info requests, because they had a tsunami of orders.
I ordered the Zortrax M200 when they had their special promo offer. Everything went smoothly with ordering, shipping and receiving the pacakage. I had a few questions before ordering and I got very quick replay.
The printer works great and I feel it is well worth the price.
To be honest, I haven’t met a client that wouldn’t be satisfied with that promo bundle. We have had an enormous number of order so that could be causing lack of response - we are sorry.
Are Zortrax har to reach?
No, we are not. Support cases are being dealt through our Support Form (Support form - Zortrax) or even through Facebook.
Are their customer care satisfactory?
Its not for me to decide, but we are doing our best.
Is it really worth the money to buy that printer or should I use something else? Suggestions?
That wouldn’t be professional to say something about other printers but to be honest - you won’t get that kind of plug&play quality anywhere else.
If you are satisfied with range of materials that we are providing at the the moment, there is no need to look for something else.
I also tried to contact them during the order. But got late answers.
I had order the printer already (second one) and received everything in good order.
Excellent printer.
Filament is worth the extra money but I wish they had a filament return system for all the support plastics. It takes about 1/4 of the filament on average.
But unfortunatly for me IT seems to be a hoax anyway. I was unsure whether they would ship to me so I wrote to them a week before offer ended, but I never got an answer. The offer was like buy filament for 2200€ and get the 2200€ m200 for free.
Now months after I get a mail saying that they have had huge problems With Their mail but now i get 20% off IF i buy filaments for that. 440€ off IF i spend them.
So using them for serious printing makes me doubt! IF they have internal problems and I as a customer have to pay the price dont sound too good!
what do i say to My customers?
i Will check your page but IT is too expensive for me to buy from the states. I have to pay taxes twice then
I understand that they had email problems, but they have intrnet shop you can establish user id and password and buy directly.
Re taxes:
where is your home as I’m confused with your tax explanation. Importing from Europe, you are tax exempt. Importing to US you are paying shipping cost and custom charges for shipment, based on Invoice value. Some items are custom tax exempt. If you are comimg to my studio and buying “stuff”, you are taxed 6%, but if you are bying from out of locality through our web request, there is no sales tax. Unless your States is the one taxing you up to eye balls. We need to start where is your home address?
