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Jun 2016

Shipping per state does not do anything but make even more headache… I’m not going to sit here and figure out 1000 shipping rates to cover all the region’s of every state…which is still subjective to size and weight. I would advise 3dhubs to not waste the hours paying devs to do this as it’s a waste of even 3dhubs time

We have shipping zones (9-10 of them) adding states is a waste of time. Ours and yours.

Would it be possible to update the customer’s shipping if they select the wrong option? I offer three shipping options listed on my hub page; Standard shipping if the order fits within a 5" x 3" x 3" dimension and under 13 oz, Priority Mail for orders under 13 oz and any dimension, and Priority Mail for orders over 14 oz and any dimension. So shipping prices can vary from $3.80 to $13.45 depending on weight.

Though what 3d Hubs is proposing for shipping profiles is fine by me as I only offer 3 options, my main concern would be updating shipping for the customer if needed. Is this going to be doable on my end or would I have to contact 3dhubs to update the order? Since there is no weight calculation on 3dhubs for the order, how is the customer suppose to know what shipping option of mine to select? What is to stop the customer from automatically choosing my $3.80 option no matter the size and weight for the order? After reviewing a order is when I know the exact weight of the to be printed design(s) as Simplify3d outputs a weight calculation when it slices the design(s). The software has been very accurate about weight of the final printed order and I this is what I use to determine best shipping for customers on and off 3dhubs before printing.

Hey Perry,

Thanks for explaining your process and details of US shipping systems, in response we’ve just released another update to the shipping feature. Which allows you to continue to use the old ‘per order’ pricing in combination with the new options. So we’re no longer requiring you to set Flat Rate shipping.

Let me know what you think of the latest version.

Brian

Yes, this looks perfect. Thanks for listening!!! Now I don’t have to ask the customer every time if they need overnight shipping, and I can charge the customer the exact price, without overcharging the customer or losing margin.

Thanks so much!!!

@Luuk For some reason, I can’t fill in the form. It doesn’t recognise the country

Hey, what country are you trying to list? Some countries we unfortunately cannot ship to/do business with.