-
Hi, I had this problem in 2016 and never knew how it was fixed. Now the problem is appearing again, and still have no clue how can I solve this. Did you solve it? Can you please tell me if it the printer is working ok and what you did? I tried cleaning, adjusting light power to 5, purging and cleani…
-
Hi, Yes we did a new connection and full reinstallation of software, and problem remains.
-
Thanks Jay for feedback, did you try to buy the pump? When I was looking for it, they did not sale this product. Please tell your experience. Best! F
-
That’s right. Best, F
-
Hi, This is wat I did after checking tubes, cleaning them. checking pumps in the rear and all the helpful suggestions I received here (please check them) I took off the Thomas and found it was kind of stucked and the axis did not spin freely. There I applied WD letting the oil get along the axis for…
-
Hi Jay, I solved it applying WD40 in the axis a couple of days, ans it got back to spin normally and get the 6.0 pressure. They do not sell this spare part as far as I know
-
Hello, I can tell our experience in a O24, which had low pressure. We took out the pump (thomas) and found that the problem was that sometimes the axis of motor stucked, giving loose of pressure. If the wheel is not spinning, so here is the problem. The spare part of the whole assembly was over 500…
-
In my opinion this forum is about users and sharing experiences and helping each other, regardeless we all know that contacting stratasys, for example in this case, can give a more direct solution (with other “price” also!) Best, F
-
In our experience, you will have to let all usb ports always active, same for the disk, so you won’t get problems during printing. About recognition from windows we only could make the mojo recognizable in W7 Ultimate 64bit. Never changed that since then. I would try in a W10 computer instead of 8 t…
-
Finally tube from head to pump was clenaed out and empty (only air). Turned on again, but pressure keep low in 0.9. So we tested pumps and valves from “maintenance > actuators & sensors control”. It all seems to work ok. You can see model and support pump spin in the back. And Tac is heard when turn…
-
Hello! I am having vaccum problems in our O24 also… Can you please tell me which is the Filter? Did you find replacement? If you photos to shere it would be extremely helpfull!!! Thanks!
-
Can you send me photos please???
Any recomendations when detaching tubes? Will I need to seal when assembing again?
Thanks! -
Can you send me photos please???
Thanks! -
Hello, thanks for your help! Can you help me with the process? Do I need any particular tool or device? Or just “unplug” the transparent tube from Head and pump? what should I use to empty de tube? pressured air? In our city we don’t have the spare parts from Humphrey Valves (I don’t know what model…
-
Hello, We already called stratasys tech, but we are 700km from them and they won’t be able to come until October… So here is the pic of vaccum tube and unfortunatelly there is material in it. Following the line, it doesn’t get to the pump in the front of the machine (it almost did, but now it is c…
-
Very useful! but I don’t find the upvote option…
-
Thanks Pierre for your support! There I found it! Regards Jimena
-
Thanks! Now it is working ok again…! When you say “reinitiate” you mean turn off both server and objet, and on again?
-
Thank you both for your responses. About cleaning and restarting, I keep a regular schedule with these actions. Cleaning every time after last printing or several consecutive prints. I also do wipe cleaning, purging , pattern and aligning almost every week. Not so sure about weekly restarting, but I…
-
Maybe warranty? We had also HD problems and tech support from Stratasys solved it Good Luck!
