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Yesterday I received an order at 11:30 p.m. Around 4 a.m. I got the reminder to take action. All that happened while I slept. I got up as usual and processed the order around 7 a.m. So, that order increased my response time my almost 8 hours Would it be possible to implement working hours, so tha…
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How are you guys setting up pricing for multi color prints? My Prusa MK2 can do multi color. How do we add that as an option and set up pricing?
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Hello, would it it be possible to have opening time for the hubs, e.g, someone puts on order through to my hubs at 1am, however I am sleeping, the automated message tells them that I normally reply in 17 minutes, their expectation is that in 17 minutes time that the order will be accepted, I then w…
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So, I despise the new automated response system because it takes away the human component. I understand that’s the ultimate goal. Can we somehow list hours in it? I try not to respond within the hour 24*7 due to that pesky sleep thing and I’m sure customers will be a bit confused by your automated r…
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I think instant order for re-ordering makes more sense, it’s already been done by the same hub and there’s no need to redo all model analysis and printability checks again.
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I have decided to try it out. I wish however it was only available to customer who have made previous orders and know somewhat how 3D printing and 3D Hubs work. I guess also any disputes I will not deal with myself but let them go for arbitration through 3D hubs staff. Instant order should really m…
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so, when will there be the “fix” for this pain in the ass? any updates around?
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there post was 27 days ago I don’t thing they care much about fixing things.
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This cannot happen soon enough. I’ve been hit badly by several out-of-hours orders and have gone from 10 minute response time to several hours, with no actual opportunity to respond (being asleep and all that).
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thanks for the response I do thing this is the problem as most of my orders so far on this site have been late night orders.
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Regarding the SMS service jminer85 too - it is only “active” between 8am and 10pm… any updates or new orders after 10pm will only get sent to your phone at 8am. Steve
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my hub says 9 hours response time. I have never taken 9 hours to respond. but all my orders so far on this site have come through during over night. also has anyone else had a problem with the text messages not getting to you for a few hours. some times I get them right away but most take over an ho…
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We have made it know multiple times before that this was important. Getting orders while we are asleep and messages 4hrs later saying we should respond to customer. Now that the actual time is shown and not just an estimate like under an hour it is even more important.
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i had some off-hour orders lately… my average response time went from 20 minutes to over 1 hour
not ver satisfied with the last update… I worry that this will have a negative impact in the customer’s choice
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I would guess that the likelihood of an order appearing inside or outside business hours will depend greatly upon the nature of the order. Someone ordering for a company is probably more likely to order while at their desk (if they work normal business hours!) while someone ordering for a personal p…
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Haha yeah - 3am was my latest/earliest…!!
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Thanks Adam - so just to confirm… if I customer submits an order at 10pm and I don’t see it till 8am when I get a message - that will add 10 hours onto my response average time calculation? Steve
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Hi @chunkysteveo I’d like to see something like this as well. For some reason I seem to get way too many orders that come in the middle of the night, or 11:30pm on a Friday, when I’m in no position (sometimes no fit state) to respond, so by the time I’m at my desk I’ve already received a warning/rem…
