Nice new page for the “part is posted” part of the order. Good that you can allow tracking numbers, add extra info etc. I assume the customer gets to see these new postage fields?
Keep up the good work with all these new updates and improvements!
Steve
OK, here’s a quick question based on postage - just got an email advising to improve me postage and offer next day. Not getting into the whole next-day ranking factors etc as this has been discussed - but when updating my postage option, there is a “Context” which is required, either default or Thingiverse? What is this for?
Yes just noticed this. Maybe should have been in the changelog?
Would be nice if you are able to add Posten/Bring (Norwegian Post) to the list, or maybe something called “other” if I want to include a tracking number. How does this work for the customer?
OK - now I got an automated message from “Delivery Service” once an order was delivered… c’mon 3d Hubs, let us know what all these postage updates are about. Very impressive updates, but curious even more now!
(not sure if it was a bug, but my order seemed to be missing a variable? “Your order has been marked as delivered by .” Nothing before the full stop?
Steve
The ‘Context’ field was only meant for the admins. It is now fixed and you will no longer see it. Apologies for that.
Adam
Glad to see you are excited about the parcel tracking. I have now updated the changelog to let you know what we introduced this week. Sorry it wasn’t done prior to the launch. Next time I will be faster. Let me know if you notice any bugs or have a feedback for possible improvements.
Adam
Thanks Adam, was like a little mystery advent gift! Only bug was that string format where it was missing a variable, so read wrong.
Ste
OK - where’s the Change-log menu gone?!
Looks like the 3rd party changelog has some issues. You can find it here meanwhile: 3D Hubs changelog
We use a 3rd party service for the package tracking so we cannot add a new service ourselves. We will definitely look into the option for providing tracking codes to customers in case we don’t support the service.
Adam
Not sure how well the external tracking service works yet?
Posted out a Royal Mail Special Delivery (tracked parcel) over the weekend. I can see it has been picked up, delivered and signed for by the customer from the Royal Mail site, but the “easypost” tracking just says “Unknown” ever since I entered the tracking details?
Steve
Thanks for the feedback. Easypost probably wasn’t able to recieve the updates. That is unfortunately a bit out of our hands but we will investigate.
Adam
No problem. Figured not a lot you guys can do. I can provide the RM tracking number via email if needed? the RM tracking site had lots of updates on where the parcel had been etc, so something should have been picked up by the tracking API?!
Steve
We have already asked Easypost what went wrong. We also saw that the provider website has all the updates.
Adam
Thanks. All feedback is welcome. Would be good to get this running smooth.
Steve
New order with same tracking service and now seeing updates. Only just posted but already got where and when I posted it, very handy for the customer (and us!)
Steve
Yes we reached to Easypost and they fixed the problem. I’m glad it is working for you.
Adam
