Good afternoon everyone,
An interesting software update has been released by Zortrax today !
From now on, you will be able to experiment with 3rd parties materials.
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Apr '17last reply
May '17- 33
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“From now on, you will be able to experiment with 3rd parties materials without voiding the warranty.”
That statement is true but give a massively false pretense. You have always been able to use 3rd party materials without voiding your warranty. It’s illegal for Zortrax to void your warranty if you use third party materials.
I believe this is the right one:
https://en.wikipedia.org/wiki/Magnuson–Moss\_Warranty\_Act
“Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[7] This is commonly referred to as the “tie-in sales” provisions,[8] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.”
Might be worth to also google for “g2z zortrax”. Discussed e.g. where you can find the other Z tool which is depicted by logs floating on water.
Cool ! I’ve never heard about it before.
Great news!
That’s interesting, will it be possible to set custom material settings i Z-Suite?
This is really great. I already used other brands ABS, PET, polycarbonate and nylon but now i will try out PLA and flexible materials!
When I go to the Zortrax site I see 2 versions of 1.1.0 firmware - which is correct? (M200) Also - how can the material facility be accessed - cant see any additional meus or facilities on the M200 screen. In addition - do you know if Zortrax are upgrading Z-Suite so we can access the firmware changes?
Well, I print with 3rd parties materials in all time I have this printer 
These news are great !!
Zortrax is best 3d printer!
You are aware that only concerns US, right? And printer bought through store.zortrax.com from outside europe aren’t covered by warranty at all (except DOA cases)
It’s accessed in Z-suite software, NOT in the firmware. The original post is incorrect. Just download the latest Z-suite 1.10 and you’re good to go.
Now when you’re in the print menu, select Advanced and a new option appears to choose Zortrax Materials or External Materials. When you choose External Materials you are now able to modify several new printing parameters including temps, speeds, retraction, top/bottom fill, flow rate, etc.
This is huge! Way to go Zortrax, 2 thumbs up!
Now just let us disable raft please 
Still if you do not get material X to work, you’re on your own and ruining the extruder with bad filament still isn’t covered by warranty 
It is a good move indeed but we should all still be very careful using it, hence the term “experiment”
Great news! But, does anybody knows why PLA is not included in the list? 
I strongly disagree with your take on this. An example is a car manufacturer, they cant void your warranty if you use some other brand gasoline and a part such as transmission breaks. But if that other brand gas was not up to standards and clogged your fuel injectors they would be within their rights to deny the warranty claim on the fuel injectors.
Same with zortrax not replacing the hot end under warranty if a 3rd party filament caused it to jam. But if something like the motherboard or heated bed stopped working they can not deny that claim because of 3rd party filament being used.
You can disagree with me all you want. You can disagree with the Kevorkian case as well. You can even disagree with the entire constitution. It’s a free country.
The law is still the law and doesn’t consider your agreements or arguments with it. If a company disagrees with laws regarding warranties in the US they can simply stop selling their products in the US.
All of your statements are in agreement with what I have said so I’m not sure where your strong disagreement comes from?
The US has a 100 print hour warranty from Zortrax (It’s industry leading here! NOT) the M300 has a 200 hour warranty, per Marta from Zortrax.
Doesn’t change a thing, running 3rd party materials has never voided a warranty legally in the US. This is the same crap Stratasys wants to pull trying to lock people into overpriced materials it gets sickening after a while.
It doesn’t matter, you can now adjust the print settings to accommodate any material, including PLA. Just adjust the temps and speeds to what you need. What you start with doesn’t really matter, that’s just to get you in the ballpark.
I don’t bother with the US. This comment was meant for the folks in the EU, many of whom buy their Zortrax through local resellers who are required to give regular consumers a 2 year warranty on every device they sell. So there’s that
Due to the fact that we’ve implemented external material option, the warranty card has been changed in favour of our clients.
We’ve removed the line saying that using 3rd party filaments voids the warranty. At the moment it’s the only change.
If a user misuse the “external materials” option and a part gets damaged (for example an extruder block), a warranty ONLY for this part is voided. The printer’s warranty is still valid.
The same applies for non-EU countries warranty for hidden defects showing in first 100/200 working hours.
I hope it’s all clear now.
If you have any questions, feel free to ask.
Best regards,
Marta
Zortrax Team
I guess Z-Temps will go to the wall now?
I have some carbon fiber abs that prints great under the standard Z-ABS settings!
8 days later
Have you actually tried running PLA through their hotend? It doesn’t work well at all except a few brands. Check the ztemp site and see for yourself. PLA is not included for a reason…
It’s totally a 3D printing system, just as reliable as an Industrial type machine.
Good point, no I haven’t. I generally don’t print PLA since most of my jobs are for functional engineering applications. The z-temp team has a lot of success printing PLA on Zortrax but I believe most of that is when using their own hotend, not the OEM.
12 days later
A really important thing they left out of Z-Suite is the “air gap” setting.
Some “even Zortrax” filaments are extremely hard to remove. Especially if you have large horizontal radius “dome shaped” surface.
Actually, the Magnuson-Moss Act does consider this argument. While the first part of your argument is true, in the US a manufacturer cannot void a warranty based solely on the usage of aftermarket or 3rd party products, it does however still allow a manufacturer to refuse warranty coverage to any damage specifically caused by the use of said aftermarket or 3rd party products.
So in this example, if you run a 3rd party filament and let’s say your LED display fails under the warranty period, then Zortrax would have to honor the warranty since the filament likely had nothing to do with the display failure. However, if you ran a 3rd party filament, and that filament jammed up your hotend then they would have grounds to not replace your hotend under warranty, but the remainder of the warranty would remain intact. This pretty much aligns with Marta’s comment above which seems an appropriate response from Zortrax.