I strongly disagree with your take on this. An example is a car manufacturer, they cant void your warranty if you use some other brand gasoline and a part such as transmission breaks. But if that other brand gas was not up to standards and clogged your fuel injectors they would be within their rights to deny the warranty claim on the fuel injectors.
Same with zortrax not replacing the hot end under warranty if a 3rd party filament caused it to jam. But if something like the motherboard or heated bed stopped working they can not deny that claim because of 3rd party filament being used.
You can disagree with me all you want. You can disagree with the Kevorkian case as well. You can even disagree with the entire constitution. It’s a free country.
The law is still the law and doesn’t consider your agreements or arguments with it. If a company disagrees with laws regarding warranties in the US they can simply stop selling their products in the US.
All of your statements are in agreement with what I have said so I’m not sure where your strong disagreement comes from?
The US has a 100 print hour warranty from Zortrax (It’s industry leading here! NOT) the M300 has a 200 hour warranty, per Marta from Zortrax.
Doesn’t change a thing, running 3rd party materials has never voided a warranty legally in the US. This is the same crap Stratasys wants to pull trying to lock people into overpriced materials it gets sickening after a while.
It doesn’t matter, you can now adjust the print settings to accommodate any material, including PLA. Just adjust the temps and speeds to what you need. What you start with doesn’t really matter, that’s just to get you in the ballpark.
I don’t bother with the US. This comment was meant for the folks in the EU, many of whom buy their Zortrax through local resellers who are required to give regular consumers a 2 year warranty on every device they sell. So there’s that
Due to the fact that we’ve implemented external material option, the warranty card has been changed in favour of our clients.
We’ve removed the line saying that using 3rd party filaments voids the warranty. At the moment it’s the only change.
If a user misuse the “external materials” option and a part gets damaged (for example an extruder block), a warranty ONLY for this part is voided. The printer’s warranty is still valid.
The same applies for non-EU countries warranty for hidden defects showing in first 100/200 working hours.
Actually, the Magnuson-Moss Act does consider this argument. While the first part of your argument is true, in the US a manufacturer cannot void a warranty based solely on the usage of aftermarket or 3rd party products, it does however still allow a manufacturer to refuse warranty coverage to any damage specifically caused by the use of said aftermarket or 3rd party products.
So in this example, if you run a 3rd party filament and let’s say your LED display fails under the warranty period, then Zortrax would have to honor the warranty since the filament likely had nothing to do with the display failure. However, if you ran a 3rd party filament, and that filament jammed up your hotend then they would have grounds to not replace your hotend under warranty, but the remainder of the warranty would remain intact. This pretty much aligns with Marta’s comment above which seems an appropriate response from Zortrax.
