In a way I’m glad I found this site. Yes I have V3 issues. My wife works in Advanced Processor Design and my best friend is a high level professional computer “geek” Guess what? Yeh we cannot get the V3 working!
After seven E@mails to the IT Geeks they promised me a new motherboard…Has it turned up?
Has it like hell!
The customer service and back-up is unbelievably BAD. As many of you have said we have just chucked several hundred pounds down the drain. Has any one absolutely nailed the "cannot recognise usb connection issues? I’d love to know.
Adrian
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I built one for my son and it seems to print ok, not great quality but ok for him to play about with. I don’t recall having any issues with the USB but if your computer is failing to recognise it then it’s a driver issue rather than the printer, what OS are you running?
Hi
Adrian lets see if I can help you. I am a freelance tech for Eaglemoss and I will get you a satisfactory conclusion
What software are you using 
Chris
Hi chris
Software is the download from Eaglemoss site and ofc I haven’t done the firmware yet. My computer is INTEL i7 950@3.07GHZ with 6 GB ram. OS is WIN 7 ultimate service pack 1. I have tried Repetier also with no joy. The printer has been tried also on A very high end Sony Viao with OS Win 10. And a Toshiba laptop. The tech geeks agreed I needed a new “Arduino” which was sent in due course but same result. Each and every hub has been checked and re-checked. All drivers are totally up-to-date. I have tried USB 2 an 3 on all three computers. I have opened V3 software as administrator. I have tried different usb leads. The conflict is the same as a great many other people are hitting…The computer(s) will simply NOT recognize the V3. “USB device not recognized” I think I must of watched and read every forum possible and I am yet to see a valid solution that will work. The computer(s) simply will not talk to the printer! It seems to me that the software on-board is not compatible with a great many people’s machines. I have almost (but not quite) given up and it has been a HUGE disapointment. If you can offer any solutions I would be truly over the moon. It’s a lot of money spent just to throw away.
Yours in hope
Adrian
Hi Adrian
Right I know for a fact the problems do not lie with your comps.
A few silly questions though…
Have you tried a new usb cable…?
You possibly could have a faulty usb port internal…?
When you received new motherboard did you do the firmware upgrade, if not please dont…?
Have you checked the hood limit switch…?
Chris
Morning Chris
Yes I tried three USB leads! I’ve re-checked the internal ports for the umteenth time and all are working happily. I read many times about NOT doing the firmware update…so I didn’t
Hood limit microswitch is switched off.
I am pretty sure I have eliminated EVERYTHING that I can think of but I’m very happy to have you “on-board” so to speak with some fresh ideas
Adrian
Have you replaced the internal usb?
Is the printer showing up on in the V3 software?
In the printer settings can you communicate with the printer (if not lifting and closing the hood can help this) sometimes the board can go to sleep
Morning chris
hood switch is 100% eliminated. I replaced USB over the weekend even thou I know its fine. The printer does not and will not show itself in the V3 software and therefore I cannot communicate with it. If I go to the page with X Y axis etc it tells me no printer is connected so I click on connect and get the usual ERROR:USB not recognized. Is it worth trying the printer usb connector port (although my test meter tells me it’s ok and I am an electrician of some skill with 30+ years experiance!)
Adrian
Have you replaced the printers internal usb?
chrisholland1967@gmail.com
Morning Chris
No I haven’t. I’ll have to look back and see what issue it was and backorder it.
I’ll let you know
Adrian
Its looking to me like its the internal usb socket/cable if this is faulty it will come up as an unrecognised usb device.
it worth a try, even unplug it from the board it should just show as a host device then.
Hi Chris
V3 is at my work atm but thats a good idea I’ll try A.S.A.P and let you know :).
Your time and effort are highly appreciated, my friend
Adrian
Hi Adrian
Did you have any joy???
chrisholland@eaglemoss.co.uk
