update/change header picture

[FrancoisBernard]

Hello,

I searched for an already existing thread about this issue, but didn’t find any.

If you know a solution, please, just paste a link.

Note : I assume that the “header” picture (edit hub>Images>Header) is the one on the hub page, and is different than the “User header image” (my profile>edit>edit my account>Profile Info>User Header Image).

I can’t update my header picture, I still have the default picture :
When I upload a picture in Images > Header, it doesn’t update the Hub’s main picture (Header)

When I upload a file here :

I get the result directly :

About my header picture, I don’t know if I’m doing something wrong ?

And, as updating my profile picture worked, I was wondering why the User header image is not automatically synced with the header picture ? (I think it could be a quick and easy solution for the developers, and for a better user experience > the image is the same, and summarizes your hub)

Thank you for your help,

Best regards

[petervl]

Hey there @FrancoisBernard

You’re correct in thinking that the Hub header image is different from the user header image (they display on their respective profile pages).

I took a look at your Hub account and it would appear that you have to select a Hub header image and then save it in order for it to appear on your Hub profile page.

Please be aware of the requirements for the header image:

Files must be less than 8 MB.
Allowed file types: png gif jpg jpeg.
Images must be larger than 1100x300 pixels.

Let me know how you get on.

Best,

Pete

[FrancoisBernard]

Thank you @petervl for taking some time to answer

Actually I didn’t precise this step, but I clicked save each time

When I click save, the page is refreshed, then I can see the file has been uploaded.

But on the hub page, it’s still the same generic picture displayed.

I try to refresh the hub page, nothing changes…

I go back into My Hub > Edit Hub > Images

The Header picture has disappeared

The picture I want to upload is a jpg / 1100x300 px / 250 ko

Thank you for your help