You need to draw the line somewhere for standards though. Cant keep moving the goalpost.
Yes just like Maker Bot. history repeats.
Building on the Maker community and then dropping them for the bigger fish. Do you know anyone that owns a new Model from Makerbot?? No? exactly… my Replicator 2 still runs fine and i tinker how i want…
You forget that those “Makers” include more of those “Professional engineers” than you think.
If you are a professional manufacturer, you don’t need 3DHubs. But for a small hub it made perfect sense.
I am done with this platform since a year now.
Because of a unfair platform moderation and rating and especially because of those “professional” Users and customers which are really just entitled rich brats.
You can keep your money. I will stick to the Weirdo Maker.
Mark my words, this platform will be gone in 2 years.
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Been on Treatstock for a while, never had any orders from them, and they’re also fairly US centric
Does treatstock also allow non-companies?
I mean, users who own a 3D printer, and not companies?
It is a pitty that they mostly US centric, because I live in the Netherlands (Europe).
Of course there needs to be “standards” but when you have 3dhubs saying they need only the best quality parts, their words, then eliminating a hub for have a response time that is 16 minutes over their “limit” when every other “standard” is perfect makes no sense.
It is a metric that has too many variables to use as a hard fast rule. It is a more suitable metric to use in conjunction with other ones.
And yes, orders that have come in during the middle of the night have counted to my average. Others have shown this as well. If they weren’t counted my response time would be a couple minutes.
3dHubs want’s to use this metric but refuses to address some very basic flaws in it. No one says don’t use it but fix it to where it is a realistic gauge.
I really have liked Treatstock. My customers love it compared to 3dhubs.
You will have to provide a W9 for tax purposes. I’d contact them to ask about your specific situation.
I have found their support to be very nice and helpful.
This is really sad. After 523 completed orders: “thanks for the help and screw you”.
For all those complaining about the requirements for fulfilled by 3d hubs, I don’t think any of that mattered. It was just so they could justify refusing any hub they wanted. Even if we all had perfect scores, that wouldn’t mean they would have to keep everyone.
3D hubs just wants to be another i.materialise or shapeways without doing any of the actual work. Maybe I’m being naive, but I don’t see this model going a long way.
Prices will most certainly go up and all the students and hobbyists will desperately look somewhere else for their prints.
I sure hope someone else has the means and time to make a replacement for 3d Hubs as it was in the beginning so we can go back to something that worked and was good for everyone. I was trying to convince my sister to do something like this and told her “who comes up with an alternative will make a lot of money very fast”. Unfortunately she didn’t do it, so I hope someone else does it.
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bhudson
82
I am in the same boat, though I didn’t start as early. I helped write the knowledge base. When they introduced the rating system and the express orders, my approval rating tanked because of the customers ordering parts using the express system and then they couldn’t be printed, so I stopped using the express offering, so now I am no longer able to be a Hub. Seems like a catch 22, especially with their penalty system on cancelled orders.
Well, we were already getting penalized before. We were maybe “too nice”, so we almost never refuse orders. I would go as far as to redraw their models in order for them to print correctly, no extra charges. But still we got a lot of people who had to idea about 3d printing and expected production quality products, or who didn’t understand how near unprintable their objects were. We also had people complaining they ordered something from shapeways and complaining the results in resin weren’t exactly the same.
Just one customer leaving a bad review affects the ratings a lot. But we weren’t too bothered because we did get a lot of returning customers, which I think means much more than any review based rating.
bhudson
84
I was penalized for: Unprintable models - non-watertight, etc, that the customer didn’t want to pay to fix, weapons orders, orders where the part orientation wasn’t correct when uploaded and as a result didn’t fit on my printer, orders where the material selected on an express order wasn’t what the customer wanted, and orders where the customer placed the same order four or five times. Every time I asked for a review some of them were taken off, but I was never able to fully recover and my last review didn’t change anything.
The lowest customer rating I had was four starts on one order. 3D Hubs would not share their rating system because they were afraid of abuse by hubs.
I do 3d printing as a hobby and a side business and this is the end of it for me as the latter. I’ve helped print prosthetic parts, made models for a local company of their full-scale products and printed for numerous students for their end of term products. All of these were done through the ability to be local, last minute jobs printed in short time and picked up or delivered in person, sometimes on the same day. I’ve provided model tweaking, re-slicing and reprinting for no extra charge because it helped the customer. 3D Hubs helped me to help others, and took their cut for facilitating it.
All of that personal touch will now be lost and for them to do this to all the hubs that helped them get to the place they are now, is a massive kick in the slats.
This will be their end and they have orchestrated it.
4 Likes
Did anyone else just have their orders/hub dashboard just stop loading?
yeah, seems I am running into an API issue or something.
If only they were legally liable… I have 3 Form 2 printers, resins and accessories that I bought just because of 3dhubs.
Its not useless inventory. Its still useable materials. Should never rely on only one place for business.
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So people should have turned down business from 3dhubs because they didn’t have more places for business? Of course 3d hubs can do what they want and have no liability for what anyone decided to do based on the work they got from them, but people can still be upset, right?
