I wonder what would happen if a friend made several orders to you this month that you responded instantly and filled them. That could get you to the qualifying scores.
I am convinced there are Hubs that did just this thing in the past to get their numbers up with easy prints and low balled rates. Just saying this IMHO. I think the response time grade was silly. Some small businesses and even large ones do not respond to orders at night and on weekends.
I just think it is a strange and unfair way to close a service for people that have a 26min response time and let hubs with a 25min response time the possibility to continue the hub. For the customer it is no difference and a hub with a slightly longer response time might be much more popular and successful than a hub with a short response time
Totally agree. Their metrics made no sense to me. I was annoyed by the poor communications from the company.
I thought they were already pretty greedy with the fee structure. 1.7 million parts in 5 years doesn’t seem like much to me.
And you were an ambassador and they still cut you out?
Not one of the customers I had cared at all about response times.
My guess is they have the Netfabb engine integrated into their system.
cobnut
60
To be fair, if you manage when your hub is online, 25 minutes is a really easy target. Mine is currently 6 minutes & I think the worst it’s been is 11 minutes
Just turn your hub of when you know you can’t respond. Ok, you might miss some potential orders, but if you’re not able to respond, you’re eating into your production time as well.
I’ve actually had quite a few “urgent” orders where the customer has said response time was a factor in their choice of hub.
3DVR
61
Make no mistake this was by force not intention and the title is vague enough to get buried in a sea of other posts in no time. Great job whoever is back there handling the fallout, should get a raise for sure there will be plenty of cash floating around from the new model lol.
I agree. I understand the point in responding in a timely manor but I think this is one that shouldn’t be such a hard fast rule.
I have no delusions that this was created as anything more than a purgatory to contain all discussion on this topic. That being said, the support team could have continued closing and un-listing threads, but they have allowed us an opportunity to continue using their forums. I would hope the community can use this as a chance to rationally discuss the changes being made and their effects.
@Odense3DPrint, thank you for setting this up! My hope is to keep this thread more centered on the 3DHubs platform and the upcoming changes, but would certainly love to continue the discussion on viable outside alternatives.
Half of my stuff has come in between 11 PM and 3 AM. All of my orders have been local pick up so if I turn off the hub at night I am forcing local people to potentially have to pay for shipping with a hub they don’t want to use in the first place.
I think being forced to choose to miss jobs simply because a customer wants to place an order in the middle of the night rather than respond during reasonable hours is ridiculous.
That is not a good service model.
How many on line businesses tell you “orders after XXX time will be processed tomorrow”?
It is not unreasonable to respond to over night/off hours orders in a timely fashion the next day.
2 Likes
You need to draw the line somewhere for standards though. Cant keep moving the goalpost.
Yes just like Maker Bot. history repeats.
Building on the Maker community and then dropping them for the bigger fish. Do you know anyone that owns a new Model from Makerbot?? No? exactly… my Replicator 2 still runs fine and i tinker how i want…
You forget that those “Makers” include more of those “Professional engineers” than you think.
If you are a professional manufacturer, you don’t need 3DHubs. But for a small hub it made perfect sense.
I am done with this platform since a year now.
Because of a unfair platform moderation and rating and especially because of those “professional” Users and customers which are really just entitled rich brats.
You can keep your money. I will stick to the Weirdo Maker.
Mark my words, this platform will be gone in 2 years.
1 Like
Been on Treatstock for a while, never had any orders from them, and they’re also fairly US centric
Does treatstock also allow non-companies?
I mean, users who own a 3D printer, and not companies?
It is a pitty that they mostly US centric, because I live in the Netherlands (Europe).
Of course there needs to be “standards” but when you have 3dhubs saying they need only the best quality parts, their words, then eliminating a hub for have a response time that is 16 minutes over their “limit” when every other “standard” is perfect makes no sense.
It is a metric that has too many variables to use as a hard fast rule. It is a more suitable metric to use in conjunction with other ones.
And yes, orders that have come in during the middle of the night have counted to my average. Others have shown this as well. If they weren’t counted my response time would be a couple minutes.
3dHubs want’s to use this metric but refuses to address some very basic flaws in it. No one says don’t use it but fix it to where it is a realistic gauge.
I really have liked Treatstock. My customers love it compared to 3dhubs.
You will have to provide a W9 for tax purposes. I’d contact them to ask about your specific situation.
I have found their support to be very nice and helpful.
