So people should have turned down business from 3dhubs because they didn’t have more places for business? Of course 3d hubs can do what they want and have no liability for what anyone decided to do based on the work they got from them, but people can still be upset, right?
So it looks like they have disabled the ability to leave comments in any completed orders. So now a customer has no way to contact us for repeat orders or to ask questions. I have previous customers sometimes message me in an old order to ask questions before they place a new order with me. Sometimes they had some issues with their design and wanted feedback to modify it and then submit new order also.
I dont really care about these upcoming changes since change is inevitable. But dont mess with our repeat customers. Thats a good precentage of my business on here. Do a good job and they come back to you. You piss them off and they just stop using 3dhubs all together. Then we both lose.
Are you surprised? I don’t think they will even let customers know. I contacted the one repeat customer who had an open order with me and he had no idea things were changing.
It would give us a chance to pull those users from them.
I’m assuming it wouldn’t be good for business to let hubs try to “steal” their customers. Although I think we could all argue they were our customers, and that 3d hubs was just a facilitator. We made the invoices directly to the customers, not to 3d hubs. I’m very curious how 3d hubs “post apocalypse” will be like. I have some difficulty believing they will be as accessible to most of my customers as I was.
A properly designed system should allow them to monitor all conversations for certain words and flag them for staff to look over later to see if hubs are trying to move orders offsite. Only thing this does is inconvenience everyone.
Unethical hubs that are trying to move future orders offsite would just include a note in box when shipping order. So this does nothing to stop that.
So your complaint is that they weren’t smart enough in depriving the hubs of any future income from customers they had through 3d hubs?
Unethical? Are you serious?
Unethical is to build your entire business on the backs of the hubs and them kick them out when you think you can do better without them.
I could agree a hub was unethical if they were trying to move customers out of 3d hubs 2 years ago, but certainly not now. No one in their right mind is thinking if it’s correct to take customers from 3d hubs when there’s a knife stuck in their backs.
Plenty has been said, but I just want to add my voice to those saying this is wrong. WE made you, and now you just kick us out. How can you do this? How has there not been any response from the 3DHubs team here?
Wow, and you took away our ability to contact our customers? So we have no way to continue our business relationships with those people who found us through 3DHubs? That is really messed up.
While we allowed 3D Hubs to operate for its first several years, there have been several announcements that they would be working toward a business-to-business model. They just didn’t state clearly until now what impact that would have. I am not surprised they are eliminating as many contact methods as possible; it means they can continue business as normal without contacting customers, so the customers don’t know anything has changed, which is helpful for 3D Hubs.
I agree that it is a little underhanded and I have asked them for transparency on how things will happen moving forward and asked for a time where our Hubs stay active but unable to take orders so that we can answer any questions, but they have of course not responded. Makes me a little disappointed that I spend hours working on their knowledge base with no reimbursement.
I doubt they are monitoring these threads as they have no reason to do so.
Dinged for sleeping at night and for not printing unprintable orders, orders that can not possibly get done by deadline, and materials that do not exist.
