But trying to prevent your customers to communicate with you (especially your customers from the hub days), and force them to use 3DHubs new platform, comes down to commercial abuse and stealing your customers. That fact on its own can be used to file an official complaint with your national competition regulator, or with the EC in Europe.
It is borderline illegal in most countries to have a practice like this
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They are not “your” customers, they are 3dhubs. I am pretty sure this was agreed to in a document you signed off on when joining.
Anyway, not a big thing but I have been on there for a while and have never been able to actually get a job.
Either I am not understanding how it works or nothing has come in that I can get.
Probably more signups to cover major areas and that could make ad campaign effective.
A new lucky draw is there now.
I’m in on that!
I have questions on the Open Requests but I’ll take it off line to discuss.
I have never received an order on XYZFabs either. I am getting 2-3 a week from Treatstock, but nothing from any of the other services I have signed up for.
I just had another customer ask me today how they could place an order with me again. I really hope 3dhubs rethinks the decision of removing the ability for the customer to reorder. I get customers asking often how they can reorder.
I looked over my orders for just this year. Out of 432 I had 335 unique names. 54 customers placed multiple orders. Those 96 extra orders accounted for 1/3rd of my sales(ie 33% of income) . It seems customers will sometimes place small orders at multiple hubs and then place large orders at the one that had the best quality or service.
Even though all hubs agree to the same standards there is always going to be some variation. I could be printing my parts slightly under, but still within tolerance. Now the customer needs more parts to work with previous orders. So he gets a new hub, but that hub is printing parts over but still within tolerance. Now the customer could be stuck with a pile of useless prints they paid for. Or the color variation could be different and they cant sell the product.
Yes there is a lot of orders that the customer doesnt care who prints or if a different person does every time. But the ones that do care are the ones placing the larger orders in my experience.
I don’t know i this is allowed os not, but one way to work around this is to have some combination of material and colour that no one else on this site is offering and tell your repeat customers about that. That way they can at least be fairly sure that they are ordering from you.
But given the recent developments I guess there is something in the fine print preventing this.