I agree, as most of would. But 3DHubs already knows that hubs, including manufacturing partners, aren’t particularly excited about most of these changes. They need customer feedback. I think all we can do at this point is direct a customer’s concerns to customer service. I have also been contacted by former repeat customers voicing displeasure. I’ve apologized, and kindly encouraged them to voice their concerns with customer service, as they are responsible for any changes. I think all we can do at this point is let the customer give their feedback, as 3DHubs has already heard ours.
I suggest you move on. If you want for something to happen, you’d do better with your time joining everyone else looking for an alternative than come here wishing things were different.
Looks like the work around for manually choosing a hub has been removed today. At bottom of page it says get your 3d printed part in 2 - 4 days. I sure hope they dont expect all orders to be completed in that time frame. Large orders and certain materials take longer. Besides the fact that shipping tends to take 3days since most only want to pay first class shipping rates.
I wish I could print again for 3Dhubs.
You can always tell your customers that some prints will take longer.
That will not be possible in new system. Once fully moved 3dhubs will be telling you how long you have to print order. If you cant complete it in their estimate dont take it. Hopefully the times given are realistic.
cobnut
189
3DHubs will need to change the way they record Hubs’ printers to make any kind of guess at timings. At the moment they only know what models Hubs have, not how many of each and obviously someone with 20 UM3’s is probably going to be able to complete a large (many models/copies) order more quickly than someone with only 1. They’d also really need to know how many were free - the Hub may have 20 printers, but they won’t necessarily all be free at the time of the order, nor may there be the right filament available for all of them, etc. They should even probably take into account IDEX printers that could complete multiple prints of a model in half the time of a single or none independent extruder printer (again, assuming filament is available).
Hi all,
Now that 3D hubs are closing their platform to smaller print suppliers I thought there may be people out there who still want to cost up 3D prints but can’t access hubs tools to do so.
So I created a pricing tool for your prints, it has many categories and explanations on the default settings and if you want to change the settings you can. Hope this helps people out and let me know if you have any feedback.
3D prints cost calculator
Cheers
Andrew
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As a customer, I’m very disappointed by this decision. The best thing about 3D Hubs was that it connected providers and buyers directly and locally- I had a list of frequently used, trusted suppliers for various materials and needs, and used to be able to order a print and pick it up the next day or the day after. Best of all, I was supporting hobbyists who were working out of their kitchen. Also very annoying was the fact that the ‘Previous orders’ page on the website has now been redesigned, making it harder to 1) view what print corresponded to which order and 2) view which hub had fulfilled my order. Wish I that had known about the changes before they were enacted, and had made contingency plans.
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Since i have tried to join the community i can only confirm that this page is true
https://techcrunch.com/2018/09/14/3dhubs-once-a-community-3d-printing-service-is-now-sourcing-all-3d-prints-internally/
This means we should join forces and help each other build our own community or assist in finding in a new community.
If anyone are interested leave a comment.
Many thanks
Lucas
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It would interest me but there are many problems involved. I joined 3DHubs a while ago to get a large project printed and I had wanted to become a hub once I purchased my own DLP printer. I’ve been a seller on Shapeways for over 3 years but now I’m being pushed off there by their recent decisions. Now I have very few places to go and 3Dhubs was one of my last hopes which is now, obviously, ruined.
I have an idea for something… I don’t want to mention it here because it could be viewed as potentially conflicting with 3D Hubs. Albeit, conflicting with the old 3dHubs.
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MeraBol
196
This is a huge PITA- no offence to the other service providers, but as a business owner with an eye on expenses and (more importantly) product development times, once I’ve found a supplier that works well it’s not worth my time and energy to audition others. Is anyone in favor of this change?
Ended up here because the wheels have fallen off at Shapeways and Sculpteo hasn’t been great in terms of turnaround. Don’t know why companies insist on changing what works.
bhudson
197
Some of us that were providers have started our own websites or other ways to provide our service. See if the ones you want to work with are listed on the forum post or try to reach out to them. If you can’t find them I may be able to assist, though I may not be local.
MeraBol
198
Thanks for that. The alternative (which worked for me but is the worst possible approach for everyone involved) is provider roulette: re-submitting the order until your preferred provider is selected.
What are you looking for?
MeraBol
200
The ability to choose my preferred hub within the system.
MeraBol
201
Here’s what happened to the competition’s traffic after a major community-alienating revamp:
Just sayin’.
MeraBol
202
Should have looked at 3DHubs first 
Hi Marc,
We spoke privately today, as I was one of the hubs that received MULTIPLE orders from you while playing “provider roulette”, all of which you requested to be immediately cancelled.
I can certainly understand your frustration, as I have had more than a few customers I worked with on a regular basis that were unable to find me after the changes. However, I strongly disagree with your workaround. These cancelled orders do affect the providers in a very real and measurable way. 3DHubs removed the ability to select specific providers, and yes, that sucks. But that means that if you need to select a specific provider, 3DHubs may no longer be the platform for you. By playing provider roulette, if you do eventually get your hub, you are still giving 3DHubs your money. You only impact the other hubs along the way. So it doesn’t sound like anybody is really getting the message.
3DHubs has made it clear that providers are not to approach customers in an effort to take business off of the platform. Totally reasonable, basic non-compete type stuff. BUT, they did open up a forum to allow people to connect outside of the platform. Which basically means that you, as the customer, totally have the right to pursue your desired provider outside of the 3DHubs platform.
Again, I totally get where you are coming from. But we should try to look out for each other as we navigate this new platform model.
MeraBol
204
First of all, I apologize for the inconvenience and hope that 3DHubs doesn’t penalize you for customer-cancelled orders. That was another request that I did put to customer service.
As a customer, it’s insane to have to work so hard and bend the system to get something -a preferred supplier from 3DHubs’ vetted list- that (1) has historically been available and (2) is entirely compatible with their stated goals. From my perspective, 3D Hubs wants it both ways: the lack of capital investment required to fill its own orders but to bury or strip away the customer:provider relationship. As a new middle-volume customer (maybe not the institutional customer they have in their sights but with ten orders in the past three weeks probably worth courting) I can’t afford a possible lost week of product development so would much prefer to go with someone who has proven themselves with good print quality, good communication, and shipping options/times that work for me. I know that management will say that all providers are equal… but we all know that’s not the case.
It seems to be ‘the thing’ at the moment for 3D printing providers to make sweeping community- and customer-alienating changes. While I can’t speak to 3DHubs’ revenue or Shapeways’, the feedback in this thread (which echos much of what is going on over at SW) and site ranking charts posted above suggest that it’s a losing strategy.
The unfortunate calculus is that even if it takes a few tries, it still makes sense to continue to give 3DHubs (and its providers) my money if they can deliver what is needed: high-quality prints, quickly, at a reasonable price with a high level of confidence. I passed my feedback on to customer service and one of the co-founders in the hope that 3DHubs can use that feedback (and that above) become its best self- rather than trying to be someone else.
3dhubs doesnt care. I have emailed them and have had multiple repeat customers also voice their concerns. They think that all hubs will print same. Even though you can order a part from multiple hubs and each one may have a different shade of color used and tolerances vary. They will all be within spec, but if one hub is -0.3mm and another is +0.3mm on part they arent going to work well together.
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