Option to choose delivery time (client)

[vawontwerp]

We just updated our printers and have 1 printer that is always available (1 day delivery) and 1 printer that is more busy and has a delivery time of 3 days.

This means the prices for these printers are different and we want clients to be able to choose between a fast delivery with higher prices, or a slower delivery with lower pricing.

On the overview page of 3D hubs this seems to work fine with a "from: " pricing and “1-3 days” delivery time. However, when actually submitting a print a client can select materials, which makes the price switch automatically to the 1 day delivery printer with the highest price.

We would suggest letting the client make this decision. Do they either want a quick delivery, or a lower price.

[JATMN]

I found… while it is annoying… to name materials slightly different for your cheaper printer. I had to do this for one of my printers… while it has same colors as my primary printer the filament diameter was different between the 2 machines so I added a pre-fix to the color to indicate it was for the other printer… in my case I have a UM2 and a D4… UM2 lists a “white” while my D4 lists “D4 - White” this forces the order to my D4 printer rather than the higher cost UM2 printer.

This method appears to work fine with my past orders. I have asked my customers about the orders (for both printers) and the orders processed from correct printers as they expected…

[gabriela3d]

Hi @vawontwerp, as @JATMN pointed out, in order to avoid customers switch in between printers when choosing materials (for example), you have to rename the filament/ materials for each printer. It’s a bit more time consuming, but it does the job.

Sorry for the annoyance, we could work on improving the usability for this. I’ll bring it up with my colleagues - @petervl! - and add it to the ‘Revisit’ list Hope this helps!

[JATMN]

@gabriela3d you said there was some changes coming in to the site this year… when is the changes expected to go live?

[gabriela3d]

Patience you must have, my young padawan! We’re constantly working on improvements, so as soon as we have the green light we’ll communicate them further to you guys. All I can say for now is ‘soon’

[obsessivelygeek]

It would be nice as well to have like a checkbox or something for a client to be able to choose rush printing and have it automatically add a percentage to the charge. For example I have two main printers, but in order to charge extra for a rush job I have to list a completely different ghost printer with a higher price.