Go to homepage
3D Printing
3D Printing Service
FDM SLA/DLP SLS MJF DMLS/SLM Material Jetting
CNC Machining
CNC Machining Service
CNC Milling CNC Turning Surface Finishing Part Marking
Injection Molding
Sheet Metal Fabrication
Resources
3D Printing Guide CNC Machining Guide Injection Molding Guide Metal 3D Printing Guide Knowledge Base Webinars Help Center
Get instant quote
Jan 2016
1 / 4
Jan 2016
Jan 2016
Fritz_1
Jan '16

It feels as if there is a giant barrier between me and the hub I choose to do a 3D print for me. Yesterday 6 hours after placing an order the printer declined the job because he didn’t think he could do it. No input from 3Dhubs support. Today I placed the order with someone else, and he accepted within the hour. He wanted to know why I placed the same order twice (I did not place the same order twice) and I let him know I think it is a glitch with 3Dhubs website. No input from 3Dhubs support. Next thing I get an automated email saying my order has been cancelled. Of course I post a message to ask what is wrong. No input from 3Dhubs support.

  • created

    Jan '16

  • last reply

    Jan '16
  • 3

    replies

  • 444

    views

  • 3

    users

ferkan
Jan '16

Hi Fritz,

I’ve just looked into your order and replied on the order page. The hub has accepted the job and will start printing your submitted object.

If you have any other questions; you can also directly contact me at ferkan@3dhubs.com

Cheers,

Ferkan - 3D Hubs Support Team

3Doit_pl
Jan '16

Did you finally get a hub to print your design? I hope so… I also hope the hub that accepted got paid by 3Dhubs :wink:

Fritz_1
Jan '16

Thanks to Ferkan everything seems to be back on track. The one thing I found funny was when the extra order glitch was declined by the print hub, the system suggested other print hubs and the closest one was more than 6000km from my city. I’ll ask the guy that print my design if he got paid.