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Hi
I can help you with any problems you have :), I have been commissioned by Eaglemoss to assist on this forum.
Chris
[post deleted per user request]
10 days later
Well Chaps, our V3 is still not working and we’ve had little in the way of assistance from Eaglemoss. Still awaiting issue 80, ordered in August. (An absolute shower of proverbial).
I was so fed up, I tried to complain to the Consumer Ombudsman but this is the response I got back from them:
"We contacted the company to ascertain if it was prepared to allow us to review your complaint.
The company has not replied, therefore we are not able to investigate your issues.
As per the government legislation, companies do not have to sign up to an alternative dispute resolution scheme such as ours.
Please contact the company directly for details of any other redress scheme that it may be willing to engage with."
What ever happened to Theresa May’s ‘stand up for the little guy?’
[post deleted per user request]
The problem we’re having (apart from the buggy printer driver on win7). The confounded thing will not finish a print. It just hangs about 3/4 way through the first layer. We’ve tried very simple shapes of various sizes. Some picture of a failure this morning.
The problem could be the g-code compiler on the V3Software. I guess the next step is to try an alternative compiler, but not sure of the printer settings - Cura an option?
8 days later
8 days later
7 months later
The problem is you people are paid to tell lies on the phone. “Waiting on back orders”. “We’re expecting circuit boards in the next couple of weeks” biggest pile of bs company I’ve ever had the misfortune of knowing.
You can apply for a refund via your credit card, if you used it for any instalment.
If you paid, by debit card, you can ask your bank to refund the full amount.
I became very ill so, I haven’t been able to do anything.
My V3 is collecting dust!
I am getting a Markforged Onyx Pro soon so, I will be progressing in other way’s.
I will continue to slate Eaglemoss at every opportunity!
1 month later
Lets see
Printing leaning towards the left was a loose belt pulley grub screw y axis
no Z drive was the hood limit switch not activated
poor bed adhesion was print bed too cold and used blue painters tape - bed heater died ebay replacement now get 100c on the bed
Shutting off halfway through print was PC going into power save mode
not printing ABS heat head not hot enough cured by wrapping print head in cotton insulation and kapton tape gave me another 20degrees C
update the firmware and run software as administrator,
also I have ditched the lid, the Lexan cover and the print head cover and the Teflon tube,
now getting quite good prints