Not Fit For Purpose

andygreyrider · 2016-09-23T09:27:21.000Z

I have a Vector 3 with various problems and I am a Toolmaker Engineer with attributes in many fields, be it electrical, electronic, mechanical et cetera.

I have emailed Eaglemoss and the Dbfactory for replacement parts which, haven’t materialised and now I am being fobbed off with, an automated link to the Eaglemoss Starter Guide.

I started having problems with poor hardware, screws like cheese with, holes drilled off-line, around Issue 53 of the part works subscription, the microcontroller is a dude and a cheap chinese copy of the original.

The print head extruder head, filament tube snapped in two on adjustment(Issue 68), I have had enough.

The instructions are all over the place with, some missing, having to tear down the build to add parts is ridiculous, leading to stripped threads and chewed screw heads.

Plastic parts are warped, dented Lexan and scratched surfaces collecting dust, due to their static properties.

The copied Arduino boards look like they have been soldered by a shaker, no wonder the boards short out, the cramped space doesn’t help.

The list goes on, of one person I know who’s, print head doesn’t get a higher enough temperature, to melt ABS which, is the reason for the hood!

I ordered 2 subscriptions; One for my daughter and one for myself.

I get correspondence like email in my name and the parts are mailed in my daughter’s name.

Hence, we only get ‘one printer’ which took week’s to explain to them but, they weren’t having it!

One printer it is, mostly in parts, as it is a failed builds.

Eaglemoss, Sebastian Conran and Dbfactory should be ashamed of themselves.

1. For sticking their head’s in the sand.

2. For poor execution of a flawed design.

3. Communication virtually non-existent.

4. I bet they’ve done a runner.

5. Comedian’s fodder for their next punchline.

6. Not only any sane person’s Christmas List.

7. An expensive door-stopper for the loo.

I am off to lodge a claim through the County Court.

Hopefully, it will fund a 3D Printer of English design and build by me.

Have a great day.

Regards

Andrew

Perry_1 · 2016-09-23T14:53:45.000Z

Was this the deal where you get printer parts each week with a magazine, and at some point you would have a working 3d printer?

Fawksey · 2016-09-29T14:34:53.000Z

Hi Guys,

Was glad to see we’re not the only ones having trouble with the Eaglemoss V3.

We’ve progressed to 84 and have run into some significant problems. The build quality isn’t so much the issue but the driver / firmware / software are dreadful.

Have contact eaglemoss and they put me in touch with a technician who can only be contacted

by e-mail.

I have sent some very detailed explainations of the problems we are having and waited days for one line responses that boarder on insulting ones intelligence.

Chris_Eaglemoss · 2016-12-06T22:52:57.000Z

can you let me know the problems and I will see where I can help

Chris_Eaglemoss · 2016-12-08T17:44:55.000Z

Hi

I can help you with any problems you have :), I have been commissioned by Eaglemoss to assist on this forum.

Chris

anon36107456 · 2016-12-08T18:33:45.000Z

[post deleted per user request]

Fawksey · 2016-12-19T17:00:48.000Z

Well Chaps, our V3 is still not working and we’ve had little in the way of assistance from Eaglemoss. Still awaiting issue 80, ordered in August. (An absolute shower of proverbial).

I was so fed up, I tried to complain to the Consumer Ombudsman but this is the response I got back from them:

"We contacted the company to ascertain if it was prepared to allow us to review your complaint.

The company has not replied, therefore we are not able to investigate your issues.

As per the government legislation, companies do not have to sign up to an alternative dispute resolution scheme such as ours.

Please contact the company directly for details of any other redress scheme that it may be willing to engage with."

What ever happened to Theresa May’s ‘stand up for the little guy?’

anon36107456 · 2016-12-19T17:11:05.000Z

[post deleted per user request]

Fawksey · 2016-12-20T12:35:59.000Z

The problem we’re having (apart from the buggy printer driver on win7). The confounded thing will not finish a print. It just hangs about 3/4 way through the first layer. We’ve tried very simple shapes of various sizes. Some picture of a failure this morning.

The problem could be the g-code compiler on the V3Software. I guess the next step is to try an alternative compiler, but not sure of the printer settings - Cura an option?

a_c_v3.jpg1536×2560 893 KB

ac_v3_fail1.jpg2560×1536 1.32 MB

ac_v3_fail2.jpg2560×1536 2.16 MB

Perry_1 · 2016-12-20T14:36:17.000Z

@Chris_Eaglemoss

Chris_Eaglemoss · 2016-12-21T00:45:14.000Z

when you click print do you choose on-line or the off-line option???

Chris

Chris_Eaglemoss · 2016-12-21T00:45:45.000Z

How can I help??

Chris_Eaglemoss · 2016-12-21T00:46:59.000Z

Can I help in any way??

Chris

Chris_Eaglemoss · 2016-12-21T00:48:09.000Z

Hi Andrew

Can I help you in any way???

Chris

Fawksey · 2016-12-29T13:51:29.000Z

An update from me.

1. Still can’t update the firmware on the V3 with Adruino as per instruction in issue 76. Continually get ‘failed to upload’ message. Adruino can sense the board (displayed as Comm6) and I’ve checked the settings. Is there a way to download what’s already on the board?

2. Managed to get the unit to print some very simple initials using the ‘Repetier-Host’ software

Having trouble with larger objects sticking to the build plate, the filament seams to peel back and get caught amongst the nozzle, leaving a right proper mess. Think that might be something to do with the settings in Repetier-Host .

3. Get a better degree of adhesion to build plate with the V3 Printer Software but the print fails every time at layer 2 or 3 (very frustrating)!

Can anybody help or advise?

Fawksey · 2016-12-29T13:54:01.000Z

PS Eaglemoss - still waiting for Issue 80 which was ordered and paid for in Aug-16. Get your act together.

Start a subscription for the ‘Back to the Future’ DeLorean DMC-12.

Your Joking Arn Ya…

Chris_Eaglemoss · 2017-01-06T21:30:32.000Z

Hi message me through e-mail I will help where I can

chrisholland@eaglemoss.co.uk

Chris_Eaglemoss · 2017-01-06T21:31:15.000Z

Hi I will help where I can

chrisholland@eaglemoss.co.uk

Chris_Eaglemoss · 2017-01-06T21:32:13.000Z

I know it may sound silly but has the belt for the extruder become loose, or is it not running smooth this can cause a judder

Chris

chrisholland@eaglemoss.co.uk

User_2943 · 2017-08-08T19:47:46.000Z

Same here, far too many calls being told we’re expecting a delivery in the next couple of weeks