I recently upgraded my MAC computer to Mac OS Sierra and with it I got problems with my makerbot software. I recieve this text when I open the program “Not connected. Background Service Not Available”.
With this problem I cannot change my print settings, cannot export the file to x3g etc.
I can add files as you can see but that is about it.
I had no problems before I upgraded my MAC and I have tried to reinstall makerbot a few times without any success.
Do you guys think I can solve this somehow without downgrading my MAC back to El Capitan?
Thanks alot! 
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Did you try to restart the service in the menu? or re-install it again?
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Yeah I have tried to click “restart” but nothing happens. And yes I have reinstalled makerbot a few times without any success.
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Install gfxCardStatus and before runnig makerbot desktop select integrated graphics card instead of nvidia. When you open the Makerbot desktop it should crash, ignore it and close it. Select the nvidia card and re-run the makerbot desktop. see if the service starts up. if you have antivirus close it.
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I get “UnsupportedMachine” when I try to run it.
It should give you that error when you are using integrated graphics which is correct, if you switch back to nvidia and then run the makerbot desktop it should come up like before.
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I have not selected integrated graphics. i am not sure where to change that. i got that error when i tried to open gfxcardstatus program itself.
So maybe that’s the issue, have you installed all the drivers after installing Sierra? What model of Mac are you using?
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Macbook Pro, bought it 2015 (the latest model at the time). Ah ok so I need to install drivers as well… ok ok… I thought an upgrade to Sierra would sort all of that automaticlly! I am a fairly new mac user so I am not super experienced just yet!!
No problem. Make sure you have the latest nvidia driver for your card because Makerbot Desktop uses OpenGL 2.1
“Activity Monitor” is located in /Applications/Utilities and will display all processes, make sure Makerbot service is there.
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I cant seem to find Makerbot service inside the acitvity monitor. I will attach an image how it looks
UPDATE: Okay, now I can see it when I had the program opened. So updating the Nvidia driver might be the solution then maybe? I didnt even know mac had Nvidia to be honest with you! haha
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Did you drag the Makerbot icon to the Applications icon during the setup installation?
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No I think that i didnt do that actually. If i remember it correctly i just installed it and then when that was done i did not drag it (because the box did not appear where it shows that you should drag it to applications) instead i pressed cmd + spacebar and searched for ‘makerbot’ and opened it that way. “Makerbot” is in the Application folder though now when i Look at it. Maybe I dragged it there the first time i installed it. (I have uninstalled it a few times).
Can you open background service log in the software? (conveyord.log)
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Hmm , i doont know quite what you mean. is that a file in the makerbot map?
When you open Makerbot Desktop go to Services->Show Background Service Log
or search for conveyord in All My Files
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When I search for it these show:
Check the dates, Right click on the latest one and open it with Console. On the left side menu go to User Diagnostic Reports. Do you see any Crashed Threads? with exception like EXC_BAD_ACCESS (SIGSEGV)
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