I have a new leapfrog creatr dual and have 8 hrs of print time on it. It stopped mid print and now none of the stepper motors are working with manual move commands. The heaters all work. I have verified proper voltage of 24 volts dc out of all the points of the power supply.
John,looks like a problem in the motherboard, did you post a ticket on the support page of leapfrog?
Yes I did and then they posted that it was resolved and they never responded so I opened a new ticket and still haven’t gotten a response
What are the support ticketnumbers, John
#152872 #152674
Ok , ik zal even een mailtje sturen naar support, John
What?
I will mail support , to look into it, John
Thanks I think some of the problem is they want one ticket for all the problems not for each one
Preferably, but if occuring one at a time you cannot avoid having multiple tickets,
They are going to be sending me a new board. I stayed up till midnight my time so that I could speak to them on the phone
Ok,good luck with the board
John where are you located?
And don’t forget to number the connectors and make a photo of it. I once changed two and after a session with support it was fixed
southern california usa
John ,good luck and hope it will arrive soon!
John already in working order with the new motherboard?
Nope not yet still waiting
ok also no sign of being send?
No none
thxks i will give them an email
Hi John,
I’ve had a similar experience with Leapfrog. In short, the machine has never worked from the beginning. The customer support has been almost non-existent. It’s literally one of the worst customer service experiences that I’ve ever had in my life. Now I’m stuck with $6,000 machine that is basically worthless.
Feel free to inquire if you’d like to know the details. Please spread the word that this company is a fraud.
I never had any problem at all, could you tell me what your problem is ?
“In short, the machine has never worked from the beginning. The customer support has been almost non-existent. It’s literally one of the worst customer service experiences that I’ve ever had in my life. Now I’m stuck with $6,000 machine that is basically worthless.”
what kind of machine do you have and what is the main issue, perhaps i can help you out?
