Leapfrog creatr problem

3Dscaleworks · 2016-02-18T07:35:04.000Z

What are the support ticketnumbers, John

John_Gervais · 2016-02-18T16:25:15.000Z

#152872 #152674

3Dscaleworks · 2016-02-18T17:33:25.000Z

Ok , ik zal even een mailtje sturen naar support, John

John_Gervais · 2016-02-18T18:00:19.000Z

What?

3Dscaleworks · 2016-02-18T18:33:48.000Z

I will mail support , to look into it, John

John_Gervais · 2016-02-19T03:59:56.000Z

Thanks I think some of the problem is they want one ticket for all the problems not for each one

3Dscaleworks · 2016-02-19T05:53:51.000Z

Preferably, but if occuring one at a time you cannot avoid having multiple tickets,

John_Gervais · 2016-02-20T01:27:58.000Z

They are going to be sending me a new board. I stayed up till midnight my time so that I could speak to them on the phone

3Dscaleworks · 2016-02-20T05:25:49.000Z

Ok,good luck with the board

3Dscaleworks · 2016-02-20T08:21:50.000Z

John where are you located?

And don’t forget to number the connectors and make a photo of it. I once changed two and after a session with support it was fixed

John_Gervais · 2016-02-20T16:37:57.000Z

southern california usa

3Dscaleworks · 2016-02-20T19:19:22.000Z

John ,good luck and hope it will arrive soon!

3Dscaleworks · 2016-03-05T16:16:40.000Z

John already in working order with the new motherboard?

John_Gervais · 2016-03-05T17:36:03.000Z

Nope not yet still waiting

3Dscaleworks · 2016-03-05T18:01:02.000Z

ok also no sign of being send?

John_Gervais · 2016-03-05T19:09:35.000Z

No none

3Dscaleworks · 2016-03-05T19:42:03.000Z

thxks i will give them an email

dvank1 · 2017-03-10T16:39:42.000Z

Hi John,

I’ve had a similar experience with Leapfrog. In short, the machine has never worked from the beginning. The customer support has been almost non-existent. It’s literally one of the worst customer service experiences that I’ve ever had in my life. Now I’m stuck with $6,000 machine that is basically worthless.

Feel free to inquire if you’d like to know the details. Please spread the word that this company is a fraud.

3Dscaleworks · 2017-03-15T16:10:11.000Z

I never had any problem at all, could you tell me what your problem is ?

dvank1 · 2017-03-15T16:55:40.000Z

“In short, the machine has never worked from the beginning. The customer support has been almost non-existent. It’s literally one of the worst customer service experiences that I’ve ever had in my life. Now I’m stuck with $6,000 machine that is basically worthless.”