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Mar 2017

I got my printer in December and didn’t start using it until February so that I could spend some time making sure I knew how to use it. After successfully making one print my printer has been shutting off during the print. I’ve checked to see if it’s in a bad outlet and I’ll even let it cool down and only attempt to print something on it maybe once a day if I have the patience. But I can turn it back on after it shuts down and it can stay on for hours. Since then I’ve only been able to make one other print along with my very first one. I don’t connect my printer to my computer I only print models from a usb stick. I’ve tried checking other threads but I haven’t found the solution to my problem.

  • created

    Mar '17
  • last reply

    Mar '17
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You should be able to print many hours. 15, 20 or even more hours should’nt be a problem. I think an electronic part is broken in your printer. You should contact support.

This is what I would do 1.check for firmware update 2.try changing everything possible in settings (date etc.). 3.check for your power supply. 4.maybe even disconect power supply from the printer and try to test it outside…If it dies as said it’s definitely it…

Plug it in somewhere else and see. Is the shut off time (time to shut down) random of is it similar each time?

What is the environment like? Is it hot? Does it get good airflow around it?

Mine stopped intermittently after 6 months of use, but usb connection works fine. I then unplugged everything sprayed everything with those canned keyboard cleaner, tightened all the screws and fittings on the frame and the boards. I found a lot of loose stuff but the sd card function was iffy, unscrew the 4 hex bolts and take a good look at the sd card reader connections and the cavity, I found it to full of dust or plastic in there so I blasted it with it disconnected from the frame. The maker bot program auto upgrades I would uninstall the program and install the latest version, which is better than patches and upgrades. After the fresh installation of the program will slice it right if you are connect via usb, if you want to print with the sd card i would still connect with the usb do a test print, then save and use these settings for sd card printing.