Feature Update: Hub Pricing

eckerj · 2015-10-12T16:24:47.000Z

I’m also in the same boat. All incoming orders say resolution TBD, no matter what printer/resolution is selected by me or my customers.

NoNaym · 2015-10-12T16:38:35.000Z

This update seems to have broken my hub! Totally unexpected, and without warning. Now when anybody places an order, the print resolution says “TBD,” and the price estimate is not calculated correctly. On top of that, I have been trying to reach out to support about the issue, but am being ignored (at least it feels that way). Could someone at 3D Hubs acknowledge this problem and address it ASAP???

NoNaym · 2015-10-12T16:43:43.000Z

Agreed, some sort of formal notification about the changes would be much appreciated. Instead of just letting us figure it out for ourselves, how about a notification email stating the changes that are about to be made?

Filemon · 2015-10-12T16:48:25.000Z

Ok clear, I will address this with support and see what we can do.

Filemon · 2015-10-12T16:52:40.000Z

@LaGi @wei_sheng_3139 hi guys, I’ve checked both your orders but was not able to find any issue. Could you maybe upload a screenshot of what you mean? Thanks and sorry for the hassle

NoNaym · 2015-10-12T16:59:52.000Z

Once again it looks like some changes were made without anybody being informed. You guys really need to work on your communication!! Just checked my problematic orders, and it looks like the problem may have been resolved in the last few hours. Will definitely report back if the issue resurfaces. Either way, here’s to hoping for better communication from 3D Hubs admins… oh and some local support agents would be nice too. Sucks having to wait a full day (or multiple days/full weekends) for responses from the folks in Amsterdam. Just my extra 2 cents

Filemon · 2015-10-12T17:08:05.000Z

Got it! An update is planned for this Wednesday, but we could have done better here I agree. For now, let me give you all the support you need

Filemon · 2015-10-12T17:09:02.000Z

Taken! thanks for the feedback guys, valuable!

eckerj · 2015-10-12T17:10:49.000Z

Here is an order of mine that was showing TBD for the resolution.

A moment ago, I refreshed the page and it now shows the resolution.

order_problem.jpg838×1198 140 KB

NoNaym · 2015-10-12T17:12:55.000Z

Please see my last response above with screenshot attached. Thanks for your support!

NoNaym · 2015-10-12T17:17:42.000Z

I just triple-checked some things and noticed that (at least with this order, which was already having TBD issues before that was miraculously fixed) this quote is not being calculated correctly… or maybe it is? This is seriously super confusing, and way less intuitive than things used to be. My price for ABS is .75 per cubic cm. According to this order, this part is 5.7 cubic cm (or is that for all 4 parts??? Really unclear!). Either way, this new calculation system is all messed up…

issues.png1154×980 65.4 KB

Filemon · 2015-10-12T18:06:46.000Z

I admit this is unclear. I went into the order an found the cause. If you hover over the “i” it says that typical FDM volume is 3,1cm3 and for most other printers it’s 5.7cm3. It shows the latter where it should have shown the first (bug).

Taking the 3,1cm3. We have 4 parts, so 4 x 3,1 = 12,4 cm3, multiplying this by 0.75 / cm3 gives $9.3, which is correct (there’s some rounding off in the shown volume so minor variation is possible).

So, admittedly, we need to fix the bugs, but you can be reassured that the pricing system itself is correct. Hope this solves!

Filemon · 2015-10-12T18:08:09.000Z

Could be a server issue then, that the calculations don’t come through quickly enough. Will check that hypothesis

NoNaym · 2015-10-12T18:21:10.000Z

This is still very counter-intuitive, and taking away the Hubs’ abilities to adjust part volume just seems crazy. Like others have noted in this and other threads, I have had to adjust the part volume on pretty much every order I have received (20+ orders) because the 3D Hubs estimate was not matching up with my part volume estimates (which come from my slicing software that I set up for my printer). This new system makes this kind of adjustment much more difficult and confusing, not only for your Hubs, but for customers who want transparency in their orders. Sorry, but these changes all just seem so sloppily implemented…

altometer · 2015-10-13T18:20:37.000Z

Cool, thanks. One feature I’d still like is to be able to offer “rush processing.” Right now, I just list my printers as multiples. Some with smaller lead-times but higher startup prices. Also, it is often confusing for people when I tack on fee for “parts cleanup.”

We should have “additional services.” Be a prompt at time of order.

eckerj · 2015-10-13T18:44:54.000Z

Hi Filemon,

Is it possible to provide hooks into the back-end slicing engine that 3D Hubs uses for estimating product sliced-volumes?

I imagine it would require a bit of work, but if you were able to do this, we could enter in our default slicing parameters on our printer pages and at least have the 3D Hubs estimate come closer to our own individual estimates.

It would also be nice to have an option for support material generation estimates, either by a checkbox or an automatic guess by the slicer.

In any event, we’ve lost an important functionality when we are no longer allowed to enter in our own sliced volume into orders.

Thanks much

altometer · 2015-10-13T19:02:09.000Z

Yes, we need to be able to manually enter values. Basically, all of my prints I end up manually reorienting and building support. So, an automated “support cost estimator.” Wouldn’t be super accurate either.

Dane · 2015-10-13T19:03:35.000Z

I agree with over 30+ order I am consistently getting volume underestimated on all of my orders to the point where I think 3Dhubs is doing it intentionally to make order go through and slip it by hubs. I have ALWAYS cross-checked it with several programs including Simplify3D and Netfabb and they’ve always underestimated the volume by maybe 20%. Its horrible in terms of business because customers get a price and then get disappointed when the new price comes through and understandably so. Why can’t we just get accurate volume measurements that we can adjust?

Dane · 2015-10-13T19:08:14.000Z

I agree with over 30+ order I am consistently getting volume underestimated on all of my orders to the point where I think 3Dhubs is doing it intentionally to make orders go through and slip it by hubs. I have ALWAYS cross-checked it with several programs including Simplify3D and Netfabb and they’ve always underestimated the volume by maybe 20%. Its horrible in terms of business because customers get a price and then get disappointed when the new price comes through and understandably so. Can’t we just get accurate volume measurements that we can adjust?

Filemon · 2015-10-13T19:54:33.000Z

Jep, I can see your frustration. I’m taking this up with the dev guys and will report back shortly. It will take a bit to make adjustments. Please let me know if other issues arise