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Dec 2016

I’m experiencing an issue when when doing the self test the Y axis will move up a little them beep, if I go into the software I can move the Y axis up without issue but it wont move down.

If I plug the controller chip into the test board and try it moves up and down without any issue, Also if I swap the driver cables with any of the other axis’s they all have a similar issue in the Y axis socket.

It actually would ok for about a week after putting it all together then suddenly developed this issue, I’ve spoken to James in support and he’s said its a firmware issue and I have to wait until there is a new release but he doesnt know when that will be.

Anyone else experienced this problem/issue?

  • created

    Dec '16
  • last reply

    May '17
  • 6

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  • 1.2k

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Hi

Have you carried out the firmware upgrade as it advises in issue 76? If you have the best fix is a new motherboard.

If you have any questions dont hesitate to ask :slight_smile:

Chris

HI Chris, thanks for the reply, yeah I upgraded the firmware and it worked for a few days before developing this fault. Eaglemoss keep telling my it’s a firmware issue not hardware.

1 month later

Hi Chris,

I had a few emails (from your gmail account) from you on the 12th last month regarding this where you were arranging for a new motherboard to be sent out, I’ve not received anything yet.

Regards

Andrew

4 months later

What a total waste of time and money this printer is, still no working printer since 1st contacting support back in October who claimed it was a firmware issue then deciding in March it was a faulty driver board and I’d have a replacement in 3 weeks, 2 months late it arrives after I took legal adivce and guess what, it still doesnt work.
What a shower of shit eaglemoss are!!!