Eaglemoss 3d Printer issue

amdavies · 2016-12-11T21:11:38.000Z

I’m experiencing an issue when when doing the self test the Y axis will move up a little them beep, if I go into the software I can move the Y axis up without issue but it wont move down.

If I plug the controller chip into the test board and try it moves up and down without any issue, Also if I swap the driver cables with any of the other axis’s they all have a similar issue in the Y axis socket.

It actually would ok for about a week after putting it all together then suddenly developed this issue, I’ve spoken to James in support and he’s said its a firmware issue and I have to wait until there is a new release but he doesnt know when that will be.

Anyone else experienced this problem/issue?

Chris_Eaglemoss · 2016-12-12T17:50:44.000Z

Hi

Have you carried out the firmware upgrade as it advises in issue 76? If you have the best fix is a new motherboard.

If you have any questions dont hesitate to ask

Chris

amdavies · 2016-12-12T17:54:41.000Z

HI Chris, thanks for the reply, yeah I upgraded the firmware and it worked for a few days before developing this fault. Eaglemoss keep telling my it’s a firmware issue not hardware.

Chris_Eaglemoss · 2016-12-12T19:50:29.000Z

Hi

My e-mail is chrisholland1967@gmail.com

message me your details and I will do my best to get you another motherboard.

Chris

Chris_Eaglemoss · 2017-01-17T20:03:13.000Z

Hi

This sounds to me that the issue is with the motherboard not the firmware. Have you been given the option for a replacement board?

chrisholland@eaglemoss.co.uk

amdavies · 2017-01-17T20:15:11.000Z

Hi Chris,

I had a few emails (from your gmail account) from you on the 12th last month regarding this where you were arranging for a new motherboard to be sent out, I’ve not received anything yet.

Regards

Andrew

amdavies · 2017-05-19T18:12:11.000Z

What a total waste of time and money this printer is, still no working printer since 1st contacting support back in October who claimed it was a firmware issue then deciding in March it was a faulty driver board and I’d have a replacement in 3 weeks, 2 months late it arrives after I took legal adivce and guess what, it still doesnt work.
What a shower of shit eaglemoss are!!!