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If the motors are off and the hot end in on the good temperature you can easily push the filament tree the hot end if that is not the case you temperature is not good or you filament bumping to something… You can check if you have a clean hotel and the extruder above the hotel you must see from the …
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If you go to device management is there a device with on “!” in it? You installed the arduino driver? The usb to com driver is not standard installed in some of the win 10 editions
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I have the same with Bleu and on forums u see a lot of problems with this collor
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At what speed and temperature you print?
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Can you show us a picture how you build it and the configuration file?
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Hello Margriet, What kind op 3d printer you have?? The important thing for a good 3d printed piece is a good slicer and good software… you might consider to buy simplify3d it’s the best en fastest software on this moment on the marked. yes its cost money but you can see you can adjust everything …