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Hi, If you know how to uninstall the stepper motor, and disassemble extruder assembly, you can clean the extruder gear which I think is the issue here. Check youtube, there are a lot of videos on cleaning extruder gear.
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What firmware version? When I got mine I was instructed to update the firmware from flashprint. Might help but also could be something loose. I usually flip the machine and check all of the connections on the mainboard to be tight.
