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8 / 14
Jul 2016

Hey,
I just got my XYZ daVinci 2.0 Duo everytime i use XYZware and go to print it starts to slice the object then it will crash can i please get some suggestions i really want to start printing pronto ive printed the samples so i know it works im not sure if it’s the program that is making it crash or im doing someone wrong ive very new to this
Thanks guys

  • created

    Jul '16
  • last reply

    Dec '16
  • 13

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Please be more specific with “it starts to crash”. Are we talking Software or hardware? Have you tried another computer? Can you make a video and share it on Youtube? For a new machine, the most critical thing to a good print is having your masking tape nice and flat and setting the proper bed height (calibration). Tell us more!

Personally, I have wi-fi and USB (both) communication problems, and I may send them my mainboard soon. Luckily I’m in Taiwan, so it’s just 1-day away. I’ve sort of been waiting until after a firmware update to see if it fixes itself.

Im not too sure how more specific i could be i have my laptop connected to the printer, i open XYZware, i import a file (ive have done this with multiple files) i click print, for 4 - 7 seconds max it says slicing the model,it disaperars and then it crashes thats all i know so far

Do you know of any programs similar to XYZware, where i can print from it could be software im not too sure im gonna test it out on another laptop in the morning

I’ve had issues with the most recent version of XYZware and I’m now using an older version.

But I also found that turning off ‘Auto correct’ solves all of these hangs and crashes in the slicing phase. There’s the risk that the resulting print is not correct though, but if the STL files are OK, the risk is very minimal.

5 months later

whenever i try to upload an STL file into xyzware, it crashes every time. any help?