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so i just got my scanner a new imac and run and installed parallels and have windows 10 running smoothly on my mac … installed the intel real sense sdk as part of the xyz packaged software and i keep getting a error 5041 device not found , please try again message , i have updated the software and controlled all drive updates for the usb 3 ports , its still not working , can any one help …

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Did you assign the right USB port to Parallels ?,

when you plug in your device, Parallels should ask where you want the USB device connected to, Win or OSX.

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yes i did … im just wondering if perhaps the scanner has an internal fault as the button on the scanner lights up … i shall look into trying the scanner on a up to date pc ( local pc outlet ) … if it gives the same error perhaps its a hardware problem … will let hou know … Thanks for you help …

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@Tim_Jason_Sparr did you ever figure this out! i was about to purchase the XYZ before i realized it wasn’t mac friendly. then i remember parallels which i already had a copy of. did you ever get it to work through parallels? hope so! let me know :slight_smile: thanks happy holidays

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I haven’t managed yet to run it through parallels . I went to a PC shop and they had it up and running on a new pc with the latest intel chip . I have a new iMac ( literally a month old) and the technician at the pc shop thought there may be an issue with the type of intel chipset that mac uses . its all down to the intel real sense camera that the device uses and perhaps also usb power issues . It may be a graphics card issue too . For now if you haven’t a pc I’m not sure if its going to work . Which is a shame , would be nice if xyz-printing had a wiki or its own help page on this considering the 3d printer (junior) runs ok on my iMac , suppose its about licensing with intel or microsoft or something … anyone else manage to solve this …please help out as i have a scanner doing nothing … would have been nice to get it up and running for the holidays …

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I bought this item recently and it was missing the SD card. I was wondering if you still have the driver for Windows 10?

thanks

Boon

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i will take a look … its now still in its box … will try to get it running this weekend

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I get the same error on a windows 10 pc. and there was no SD card in the box. and i can’t find the driver on their site. also, on the first machine i installed this on, it never prompted for a driver. the scan quality was just very low and compared to the how to videos, it took me a lot longer to get a scan. then the scan button would not enable. the button on the scanner lit up but did nothing. that was in xyz handy. i tried 3d sense. as soon as i hit the scan button the app crashed. so tech support said try another pc. xyzhandy wants a mystery driver and 3dsense does not detect a scanner. i think the scanner went bad and am working with them to get a replacement.

updating all the windows drivers, the intel realsense and graphic card drivers, did get it working for a short time on the original pc. but there was no SD card. and the apps never prompted for a driver. i think it is just a bad scanner they need to replace.