opening hours is one of our big projects we want to tackle this quarter. I is hard to build on our current infrastructure but we will replace it with a brand new one in a couple weeks. We know this is a long overdue, but we are working hard on making it happen.
I also had orders like this. I can image that the customers burns the midnight oil working upon the design and then it gets uploaded inside the 11pm to 8am 3D hubs appointed closed time. As the texts arrived just after 8am and state that you need to respond to a order request 4hrs ago. Currently the response time for the top 10 in my area is 7h 13m. There was a sharp rise in this value in March, currently it’s 6h 26m and coloured green, which I believe means okay.
I have also noticed the response time shown upon my area’s other hubs page, that a London based hub has a time of 2m.
Is that possible?
Unless they have a work-flow where their is a large number of people using the printer within maybe a maker space. They then process them though the hub order system which results in a quick response time.
While y’all sleep, I will be taking orders. I took a job last week after midnight local time, I work a day job form 5am to 5pm and still take orders 24/7.
I take orders 24/7 as well. I’m less interested in the “business hours” aspect (although reasonable) and more concerned about response time’s effect on hub ranking. Everyone must sleep. I have no problem accepting orders at 3am but if I happen to be sleeping it shouldn’t lower rank. I shouldn’t have to “close” the shop at night. I think that’s reasonable.
I agree with this that working hours would be a good feature. We run some of our kit around the clock and have a technician in - however we have noticed that your alerts don’t run around the clock - so we might get a job at 23:00 but we might not get the email/SMS message until 08:00 the next day…
Maybe worth having the alerts as an option (e.g. Out of hours alerts on or off) - So those hubs wanting work all hour can and will get notifications, and those that want the working hours can just get them at 08:00 and not be hassled in the evening.
The objective should that the customer sees that you may not respond during certain hours but they are free to upload or message at any hour. Also that you don’t get penalized for not responding during these hours.
Now, what 3dhubs could do is let you select an off hours range say 6-10 hours that corresponded to your night time and this would also dictate the non-notification hours from 3dhubs unless you want notifications immediately. So I could pick 10PM to 6AM as the hours I am most likely to not respond but I could also select to have notifications immediately.