And then in the comment for declining the order there isn’t even an appropriate option-- If a CUSTOMER chooses to go with one of the other 10 simultaneous quotes they started why is my hub rank affected?
6 Likes
I believe there is the spam option
13 Likes
Contact support (be sure to include the order number, if you do it from within the order page it ‘looks’ like it is included in the ticket but never makes it to the support people). They are very responsive and helpful with these situations. They have been very helpful with a few of my clients that did weird things like opening many quotes from numerous hubs.
It is called a declined order in your history, but just as of today it won’t count against you.
I complained about this too, and today they have updated it to a “weighted metric” that takes into account the reason for the decline. So, if the reason is that the customer didn’t pay, changed his mind, or asked to cancel the order, now it won’t count against you. So your completion rate score should have gone up. Mine went from 82% to 94%. The only thing is, the requirement also went up, from 85% to 95%. Grrrr.
2 Likes
Mine went down from 86 to 81 over the last few days and I’ve been accepting and completing all orders. Even a stupid $7 order just to get my rank up… I really hate 3DHubs
2 Likes
I selected spam and one of their “customer service” reps emailed me to say it wasn’t spam and they cancelled it and who know what she put it as.
