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Sep 2018

I still dont think overnight orders count to the time. I get a few a week at night and my respond time still is in the 1-3min on average.

But if worried about it turn hub off at night and then back on in morning.

I’ve been told by a member of 3D Hubs customer support that reviews and performance metrics won’t be part of the new system and therefore won’t be carried over anyway…with a week until Oct 1st I wouldn’t worry much about the metrics much anymore.

Metrics still matter though if you are not a manufacturing partner and are trying to get values in the green before change occurs.

What makes you think manufacturing partners aren’t already selected? Would it make sense to send emails to non-selected hubs telling them they were not selected and would be removed from their platform, risking all the issues with people trying to take customers away from 3d hubs, only to still be looking at hubs and see if they can get in the green before Oct 1st? This is starting to sound like a conspiracy theory.

You misunderstood me. The conspiracy is that hubs still have a chance to be selected to be manufacturing partners. If you got the email you’re gone. Even you get 100% metrics now, it’s done.

It’s interesting, I received the ‘getting kicked off email’ whenever it was sent out. But yesterday I received an email saying my request to become a manufacturing partner was still being reviewed even though I never requested to become a manufacturing partner.

Customers are still reviewing 3D Hubs. If 3D Hubs sees you are receiving poor reviews, they will remove you from the program.